Reviews of Alula Security

By: Alula, LLC App

List of user reviews and ratings for Alula Security

Total ratings

4.31 (Rating count: 3,394)

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Review summary

Most reviewers find the app usable with good video quality and fast monitoring when it works, and note that updates have improved reliability. However, frequent crashes, persistent Android-specific sign-in friction, and ongoing connectivity issues (offline status, slow loads, and load failures) make reliability inconsistent across devices. Improvements exist, but the core experience remains variable depending on device and update status.

Pros

Easy to use with quick monitoring and smooth camera navigation.
High-quality live video and audio with clear visuals.
Works well and accurate when it is functioning.
Regular updates have addressed issues and improved reliability (login, notifications, and zone alerts).

Cons

Frequent crashes, freezes, and forced logouts on Android devices.
Android-specific reliability issues (sign-in problems, repeated agreement prompts, and features not working as on iOS).
System offline/connectivity problems (app shows the system offline for days; unreliable connectivity).
Video/recordings often fail to load (clips inaccessible, live feed slow or not loading; cameras intermittent).
Overall slow performance and long load times when connecting to panels.

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User Reviews

Recent rating average: 2.90

All time rating average: 4.31

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42% (40)

Date	Author	Comment
2026-07-12	Yo*****	Very convenient app
Very convenient app
2026-07-11	Jo*****	as far as being able to control your system, it is fine. If you are trying to use this to view cameras, it is the worst app I have ever used and I am an installer. First, the app is extremely slow to pull clips and to show live video. If you want to watch clips, you have to hit the cloud icon and wait 1 to 2 minutes each time you want to view. The calendar also does not indicate which days have data and which does not so you have to keep tapping on a day to see which has data.
as far as being able to control your system, it is fine. If you are trying to use this to view cameras, it is the worst app I have ever used and I am an installer. First, the app is extremely slow to pull clips and to show live video. If you want to watch clips, you have to hit the cloud icon and wait 1 to 2 minutes each time you want to view. The calendar also does not indicate which days have data and which does not so you have to keep tapping on a day to see which has data.
2026-06-30	V *****	This app is constantly logging me out, like at least every other day if not daily. If not for that extremely annoying fact, this app would be great.
This app is constantly logging me out, like at least every other day if not daily. If not for that extremely annoying fact, this app would be great.
2026-06-26	DA*****	our Alula system is great
our Alula system is great
2026-06-20	Na*****	this app keeps crashing. useless.
this app keeps crashing. useless.
2026-06-19	Ch*****	I just got camera system set up and I've been playing with most of the day to get the settings right. The app is buggy. My phone even notified me that it was buggy and for me to clear the cache to maybe help it. Hopefully this review will get seen and something done. Examples- lagging clip vids, dashboard taking long time to load and app closing on its on.
I just got camera system set up and I've been playing with most of the day to get the settings right. The app is buggy. My phone even notified me that it was buggy and for me to clear the cache to maybe help it. Hopefully this review will get seen and something done. Examples- lagging clip vids, dashboard taking long time to load and app closing on its on.
2026-06-14	Ro*****	you might need an iPhone to setup initially
you might need an iPhone to setup initially
2026-06-14	Da*****	this is the best security system I have seen and it has the best customer service I have dealt with. so if you are looking for a security system and one that is backed by good customer service then this is the system for you.
this is the best security system I have seen and it has the best customer service I have dealt with. so if you are looking for a security system and one that is backed by good customer service then this is the system for you.
2026-06-07	Jo*****	doesn't always connect to system. not dependable
doesn't always connect to system. not dependable
2026-06-06	Ed*****	broke more than it works
broke more than it works