Reviews of Alula Security

By: Alula, LLC App

List of user reviews and ratings for Alula Security

Total ratings

4.24 (Rating count: 3,464)

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Review summary

Most reviewers find the app usable with good video quality and fast monitoring when it works, and note that updates have improved reliability. However, frequent crashes, persistent Android-specific sign-in friction, and ongoing connectivity issues (offline status, slow loads, and load failures) make reliability inconsistent across devices. Improvements exist, but the core experience remains variable depending on device and update status.

Pros

Easy to use with quick monitoring and smooth camera navigation.
High-quality live video and audio with clear visuals.
Works well and accurate when it is functioning.
Regular updates have addressed issues and improved reliability (login, notifications, and zone alerts).

Cons

Frequent crashes, freezes, and forced logouts on Android devices.
Android-specific reliability issues (sign-in problems, repeated agreement prompts, and features not working as on iOS).
System offline/connectivity problems (app shows the system offline for days; unreliable connectivity).
Video/recordings often fail to load (clips inaccessible, live feed slow or not loading; cameras intermittent).
Overall slow performance and long load times when connecting to panels.

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User Reviews

Recent rating average: 1.70

All time rating average: 4.24

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45% (46)

Date	Author	Comment
2026-08-11	Je*****	This app is so frustrating! Getting the app to turn off the security system is something I dread every weekend when we go to clean out my parent's home. I go into the app to turn the alarm off, nothing! Still armed! Over and over again!😳
This app is so frustrating! Getting the app to turn off the security system is something I dread every weekend when we go to clean out my parent's home. I go into the app to turn the alarm off, nothing! Still armed! Over and over again!😳
2026-08-08	Ja*****	eufy 340 doorbell does not function fully with Alula
eufy 340 doorbell does not function fully with Alula
2026-08-02	Ji*****	new version is good; could connect faster
new version is good; could connect faster
2026-07-31	Th*****	Awful program. Two weeks and it won't open. Why pay extra for this junk program?
Awful program. Two weeks and it won't open. Why pay extra for this junk program?
2026-07-19	An*****	The camera is awful. My $30.00 trail cam works far better than this poor excuse for a security system cam. It consistently logs me out so I don't receive notifications. I consistently cannot actually view the videos because they don't load. Doesn't matter how often I clear the cache. I'm planning on canceling my subscription to the entire security system just because of how bad the camera app is. And seems to get worse with every update.
The camera is awful. My $30.00 trail cam works far better than this poor excuse for a security system cam. It consistently logs me out so I don't receive notifications. I consistently cannot actually view the videos because they don't load. Doesn't matter how often I clear the cache. I'm planning on canceling my subscription to the entire security system just because of how bad the camera app is. And seems to get worse with every update.
2026-07-16	Ca*****	works 50%
works 50%
2026-07-16	Ro*****	Sometimes the app works sometimes it don't
Sometimes the app works sometimes it don't
2026-07-12	Yo*****	Very convenient app
Very convenient app
2026-07-11	Jo*****	as far as being able to control your system, it is fine. If you are trying to use this to view cameras, it is the worst app I have ever used and I am an installer. First, the app is extremely slow to pull clips and to show live video. If you want to watch clips, you have to hit the cloud icon and wait 1 to 2 minutes each time you want to view. The calendar also does not indicate which days have data and which does not so you have to keep tapping on a day to see which has data.
as far as being able to control your system, it is fine. If you are trying to use this to view cameras, it is the worst app I have ever used and I am an installer. First, the app is extremely slow to pull clips and to show live video. If you want to watch clips, you have to hit the cloud icon and wait 1 to 2 minutes each time you want to view. The calendar also does not indicate which days have data and which does not so you have to keep tapping on a day to see which has data.
2026-06-30	V *****	This app is constantly logging me out, like at least every other day if not daily. If not for that extremely annoying fact, this app would be great.
This app is constantly logging me out, like at least every other day if not daily. If not for that extremely annoying fact, this app would be great.