Reviews of Jerusalem Electricity (JDECo)

By: JDECo EServices EChannel

List of user reviews and ratings for Jerusalem Electricity (JDECo)

Total ratings

3.73 (Rating count: 1,307)

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Review summary

Overall, users praise easy bill payments and centralized electricity management, but report recurring issues with payments, app reliability, and support. The main negatives are payment failures, login/connectivity problems, and data-entry friction, while some users still find the app useful with good follow-up in certain cases.

Pros

Easy to recharge electricity and access invoices without visiting the company.
User-friendly interface with useful tools to manage balance, recharge, billing, and contact the company.
Helpful features for monitoring balance and following up on related issues within the app.
Some users report excellent follow-up and quick response times.
An all-in-one app that centralizes electricity management.

Cons

Payment/charging issues, including card charges without receiving a code, Visa problems after updates, and no saved card option requiring repeated entry.
App reliability and performance problems such as frequent outages, login errors, and connectivity issues.
Customer support and issue resolution problems, including complaints being closed without a solution.
Usability friction due to changes like removing manual meter input and needing to send data to the company.
SMS/notification delays and slow delivery of verification messages.

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User Reviews

Recent rating average: 3.20

All time rating average: 3.73

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112% (28)

Date	Author	Comment
2026-03-19	Ha*****	كثير شحنات بتضيع بتنخصم من البطاقة وما بيصل كود الشحنة والاستجابة على التطبيق سيئة جدا و الموظف بسكر الشكوى بدون حلها وعالتليفون الاستجابة صفر
كثير شحنات بتضيع بتنخصم من البطاقة وما بيصل كود الشحنة والاستجابة على التطبيق سيئة جدا و الموظف بسكر الشكوى بدون حلها وعالتليفون الاستجابة صفر
2026-02-06	Hu*****	I like those apps very much .
I like those apps very much .
2026-01-31	Ah*****	So helpful
So helpful