Reviews of Email Tracker by Mailtrack®
List of user reviews and ratings for Email Tracker by Mailtrack®
Total ratings
4.43
(Rating count:
11,327)Review summary
Email Tracker by Mailtrack® is praised for its reliability, excellent customer support, and effectiveness in tracking email opens and link clicks, making it indispensable for sales and business users. However, multiple recent reports highlight significant technical issues such as account logouts, authorization loops, and tracking failures, which have impaired functionality for many users. Complaints especially focus on poor support response during these outages. Despite these challenges, long-term users appreciate ongoing product improvements and the extension's overall value. Pros
- Highly reliable and trustworthy email tracking, providing notifications when emails are opened even months later.
- Excellent customer support that is quick, helpful, and responsive, especially when resolving subscription or technical issues.
- Useful and essential tool for business and sales workflows to track email opens, link clicks, and improve client follow-ups.
- Easy to use with features that help improve productivity and email engagement.
- Long-term user satisfaction with continuous improvement and added features over time.
Cons
- Recent technical issues causing automatic logout and inability to sign back in, resulting in functionality loss for many users.
- Authorization loop problem where the extension keeps redirecting users and fails to enable, affecting multiple accounts and team members.
- Poor or non-responsive customer support during recent critical outages causing frustration among paying customers.
- Inconsistency with tracking emails sent through third-party apps like QuickBooks, leading to some emails not being tracked.
- Some newly added features like PDF signing are buggy and not fully functional, reducing user experience.
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User reviews
Recent rating average:
4.60
All time rating average:
4.43
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3 star
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1 star
| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2025-06-11 |  | | iw | שירות לקוחות מעולה, במיוחד של ג'ק | מיילסוויט. רוב תודות. |
| 2025-06-02 |  | | ko | 아주 신뢰성이 가고 믿음이 갑니다 기대해 봅니다. 감사합니다 |
| 2025-06-01 |  | | en | very helpful |
| 2025-05-29 |  | | it | da quando lo uso sono estremamente contento, un bel programmino |
| 2025-05-28 |  | | en | cool... |
| 2025-05-25 |  | | en | There are not many apps that I would recommend, but Mail suite is hands down the most useful and powerful app you can use. Not only will it notify you when your email has been opened, but it will notify you when the email has been opened months down the road. This is one app that I highly recommend. |
| 2025-05-14 |  | | en | This has been a game changer for our business. This gives me peace of mind that my clients and potential clients are not only receiving our emails but also clicking links for info. If you are working primarily with Google Mail this is a no brainer add on each year for your business! And in my experience, if I run into any problems or I have any questions at all, the support team is quick to respond and resolve the problem. |
| 2025-05-08 |  | | en | This extension have issues please resolve it. I used this extension was a very long period of time but now my accounts automatically logout and I can't sign back to my accounts why? Solve this please |
| 2025-05-08 |  | | en | This is one of the most useful software apps I have ever used. In the age of spam filters, it is imperative to know when people receive and open your email. And their help desk is first rate! I had a question about an upgraded feature and they got back to me within hours with helpful answers, then followed through. Highly recommended! |
| 2025-05-07 |  | | en | This email tracker is an essential for my business! Any issues or questions are always promptly addressed by support when reaching out! |
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