Reviews of myPechanga

By: Pechanga Resort Casino

List of user reviews and ratings for myPechanga

Total ratings

4.26 (Rating count: 313)

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Review summary

Users praise Pechanga's physical casino and amenities but express significant frustration with the myPechanga app. Common issues include frequent app crashes, login difficulties, poor user interface design—especially with date input—lack of helpful customer support, and incomplete functionality for reservations and rewards. While the app can be convenient when working, many have experienced persistent problems over years, severely limiting its usefulness despite the casino's high reputation.

Pros

The casino itself is highly praised for its spacious layout, professional staff, variety of slot machines, and great amenities like the hotel and spa.
The app allows checking for rooms and making reservations, albeit with some limitations noted.
When it works, the app is considered convenient for managing bookings and offers.

Cons

The app frequently fails to work properly, with many users unable to log in or experiencing crashes, especially when entering club card numbers.
The app's user interface has poor design choices, like the birthday selection calendar starting at the current date and requiring extensive scrolling, which frustrates users.
Customer support and club services are unhelpful in resolving app-related issues, leading to user frustration.
Users report repetitive problems with logging in, password resets, and verification codes not being received, preventing use of app features like booking or viewing comps.
There are inconsistencies between app offers and emailed offers, and limitations such as inability to view or modify reservations fully within the app.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.26

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21% (26)

Date	Author	Comment
2026-05-21	Be*****	My stay have always been pleasant, hotel & casino.
My stay have always been pleasant, hotel & casino.
2026-05-14	vi*****	excellent room service , clean a d quiet environment.
excellent room service , clean a d quiet environment.
2026-04-11	Vi*****	stupendous
stupendous