Monitor OTRS for Firefox

Name: Monitor OTRS for Firefox
Author: Mestry's Tecnologia

By: Mestry's Tecnologia Add-on

Monitora múltiplas instâncias e filas do OTRS: SLA, novas respostas, proprietário e painel de controle.

Overview

Firefox Add-ons Store

Daily users

Data as of 2026-07-29

Version:

10.3.47

Last updated: 2026-07-21

Features & Capabilities

Monitor OTRS acompanha, em tempo real, as filas de chamados de uma instância OTRS (sistema de helpdesk) que você configura, direto no seu navegador.

O que a extensão faz: • Notifica sobre chamados novos, respostas de clientes e violações de prazo de SLA, com alertas sonoros e visuais configuráveis. • Painel de analytics local com tempo médio de atendimento (TMA), distribuição de SLA e produtividade pessoal, sem depender de nenhum servidor externo. • Exportação de relatórios criptografados, com dados segregados entre uso pessoal e uso por fila. • Suporte a múltiplas instâncias e filas OTRS.

Segurança em primeiro lugar: • Acesso somente leitura ao OTRS. A extensão nunca escreve, altera ou automatiza ações no OTRS. • Zero telemetria. Nenhum dado sai do seu navegador. • Criptografia AES-GCM 256 bits para qualquer credencial opcional armazenada. • Permissão de acesso solicitada individualmente para cada instância OTRS que você cadastra, não concedida de forma ampla na instalação.

Feito para analistas de suporte técnico que monitoram filas OTRS e precisam de alertas confiáveis sem depender de manter a aba do sistema sempre aberta e visível.

User Growth & Download Statistics

Add-on

By:

Mestry's Tecnologia

Daily users:

Version:

10.3.47 Last updated: 2026-07-21

Version code:

6367745

Creation date:

2026-07-10

Risk:

Permissions:

Size:

287.29KB

Email:

su*****@mestrys.com.br

URLs:

Website ,Privacy policy

Full description:

Source:

Firefox Add-ons Store

Data ingested on:

2026-07-29

Compare stats and ranking:

Ranking

# 113,930 ▲

Other rankings

#155 in monitor keyword 47 ▲

For Developers

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Contact the developer

Chrome-Stats does not own this Firefox add-on. Please use these information below to contact the Firefox add-on developer.

Developed by:

Mestry's Tecnologia

Firefox Add-ons Store

https://addons.mozilla.org/firefox/addon/monitor-otrs-for-firefox/

Email:

su*****@mestrys.com.br

Website:

https://mestrys.com.br/suporte

Is Monitor OTRS for Firefox Safe?

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

Monitor OTRS for Firefox requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
Medium ******* ******* ************* ***** *** ** ******* *** **** ******* ****** ******** *******

Risk likelihood

Risk likelihood measures the probability that a Firefox add-on may turn malicious. This is determined by the publisher and the Firefox add-on reputation on Firefox Add-ons Store, the amount of time the Firefox add-on has been around, and other signals about the Firefox add-on. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Firefox add-on.

Monitor OTRS for Firefox is recently added, and hasn't been around long enough for us to gather enough data to accurately assess its risk level.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
High **** ********* *** ******** ****** *** ********** *** *** ** ****** ** *****
High **** ********* *** *** **** ****** ********* ********** *** *** ** ****** ** *****