Guru
Your team’s collective knowledge and process documentation, everywhere you need it.
Total ratings
4.10
(Rating count:
41)User review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Great service and extremely useful extension.
- Revolutionary tool for businesses' knowledge culture needs.
- Love the integration with Slack.
- Works great for many users.
- Adds knowledge and enhances user experience.
Cons
- Horrible customer experience and account management.
- Issues with visibility and usability of the extension's features.
- Inability to browse folders effectively after updates.
- No refund policy and hidden pricing information.
- Annoying popup features disrupting workflow.
Most mentioned
- Customer experience issues.
- Pop-up behavior and usability problems.
- Lack of refund policy.
- Integration with other tools like Slack.
- Aspects of pricing and trial duration.
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Recent reviews
Recent rating average:
2.90
All time rating average:
4.10
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-08-22 |  | | en | GREAT |
| 2024-08-20 |  | | en | This is the best app ever. I am amazed by this app |
| 2024-08-12 |  | | en | Hello, I hope you're having a splendid day! I am currently seeking opportunities to expand my business operations by investing in extensions with a significant user base, beginning from 20,000 users and up. No matter if your extension has a modest user base or counts its users in the millions, I am interested and ready to negotiate a purchase. If you are in possession of such an extension and looking to turn it into a profit, please consider reaching out to me. We can discuss the price and proceed with a transparent and secure transaction through a trusted escrow service based in the United States. It's great that Google allows the transfer of extension ownership between accounts, so your Google account ownership will remain intact. If you have any needs, please contact us via the following contacts Whatsapp: +1 (248) 896‑8035 Telegram: t.me/harryysandersonn |
| 2024-06-07 |  | | en | Hello, I hope you're having a splendid day! I am currently seeking opportunities to expand my business operations by investing in extensions with a significant user base, beginning from 50,000 users and up. No matter if your extension has a modest user base or counts its users in the millions, I am interested and ready to negotiate a purchase. If you are in possession of such an extension and looking to turn it into a profit, please consider reaching out to me. We can discuss the price and proceed with a transparent and secure transaction through a trusted escrow service based in the United States. It's great that Google allows the transfer of extension ownership between accounts, so your Google account ownership will remain intact. If you have any needs, please contact us via the following contacts Whatsapp: +1 (248) 896‑8035 Telegram: t.me/harryysandersonn |
| 2024-01-15 |  | | en | Is it possible to remove the Guru icon that shows on every page now? |
| 2023-12-27 |  | | en | The new lightning triggers feature is not helpful, it should have an off button. It pops up on salesforce constantly and disrupts workflow. Other than that annoying feature I am not sure what this extension does. I'd give it 0 stars if I could. It has the feel of the 90s microsoft paperclip that tried to help and only got in the way. |
| 2023-04-24 |  | | In Guru, your team organizes knowledge into what are basically folders (Collections and Boards if you want to use their terminology). For some astounding reason, they just purposefully removed the ability to browse through these folders. For example, you might have a Sales folder and a High Value subfolder within that, with some canned responses a rep might want to use for high value sales opportunities. With this update, you can no longer view and look through these folders. All of your knowledge/articles are in one huge heap, with no folders, and the only way to find things is via search. Just astoundingly bad product design in my opinion. Its crippled our team's (and many others I'm sure) ability to find things quickly. | |
| 2023-04-24 |  | | en | In Guru, your team organizes knowledge into what are basically folders (Collections and Boards if you want to use their terminology). For some astounding reason, they just purposefully removed the ability to browse through these folders. For example, you might have a Sales folder and a High Value subfolder within that, with some canned responses a rep might want to use for high value sales opportunities. With this update, you can no longer view and look through these folders. All of your knowledge/articles are in one huge heap, with no folders, and the only way to find things is via search. Just astoundingly bad product design in my opinion. Its crippled our team's (and many others I'm sure) ability to find things quickly. |
| 2023-04-03 | | | Horrible Customer Experience and Account Management, stay away from this company! We signed a one year contract with them and used the product for nearly 3 years. We notified them we were using it month to month as we were evaluating options that had both LMS and Learning as well as knowledge base. They tried to hold us to a contract well past term and sent to collections without even talking to us. We spent tens of thousands of dollars with them and fulfilled our contract and they treated their customers like this. Horrible experience and they lost a customer and reference for life. I would not do business with this company as you are just a dollar-figure to them and do not care about relationship or finding a solution for the customer. Steer clear of them and find other options with better relationship-focused values. | |
| 2023-04-03 |  | | en | Horrible Customer Experience and Account Management, stay away from this company! We signed a one year contract with them and used the product for nearly 3 years. We notified them we were using it month to month as we were evaluating options that had both LMS and Learning as well as knowledge base. They tried to hold us to a contract well past term and sent to collections without even talking to us. We spent tens of thousands of dollars with them and fulfilled our contract and they treated their customers like this. Horrible experience and they lost a customer and reference for life. I would not do business with this company as you are just a dollar-figure to them and do not care about relationship or finding a solution for the customer. Steer clear of them and find other options with better relationship-focused values. |
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