Reviews of MetroFax - Fax From Phone App

By: MetroFax App

List of user reviews and ratings for MetroFax - Fax From Phone App

Total ratings

4.40 (Rating count: 1,001)

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Review summary

MetroFax is easy to use and mobile-friendly with good value, but multiple reviews report billing/cancellation problems, weak support, and occasional reliability issues.

Pros

Very easy to use and user-friendly.
Mobile-friendly; you can fax from anywhere and avoid a landline.
Reliable and useful for ongoing fax needs.
Good value for money; affordable for many users.
Simple and quick sending of faxes.

Cons

Billing and cancellation problems: being charged after cancellation, double charges, and slow refunds.
Poor customer support and communication: difficult to reach and unresponsive about cancellations.
Occasional fax delivery issues: some faxes do not get delivered or are duplicated.
Post-update reliability issues: notifications fail and trouble opening documents.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.40

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26% (17)

Date	Author	Comment
2026-04-25	He*****	I have used this app and service for several year, pretty much daily and I loved it ...the last version 5.3. this version 6 keeps having errors with sending. I did reach out to support via email. Automated response not helpful. I tried to find and download the previous version it is also crashing on attempt to sign in. please fix i used this app easily every day from any device. NEW VERSION WONT ALLOW SENDING FROM PDF. HELP
I have used this app and service for several year, pretty much daily and I loved it ...the last version 5.3. this version 6 keeps having errors with sending. I did reach out to support via email. Automated response not helpful. I tried to find and download the previous version it is also crashing on attempt to sign in. please fix i used this app easily every day from any device. NEW VERSION WONT ALLOW SENDING FROM PDF. HELP
2026-03-04	Si*****	new app update is horrible. not getting notifications and unable to open my documents properly
new app update is horrible. not getting notifications and unable to open my documents properly
2025-09-08	Iv*****	easy to use
easy to use
2025-02-21	Ke*****	Updating 02/21/25. Works great. Great product for a reasonable cost.
Updating 02/21/25. Works great. Great product for a reasonable cost.
2024-10-04	An*****	Very useful and reliable
Very useful and reliable
2024-10-03	Me*****	Wasnt able to make it function
Wasnt able to make it function
2024-08-12	Je*****	I just started using it. It seems very good so far!
I just started using it. It seems very good so far!
2024-07-15	T *****	Easy to use
Easy to use
2024-05-31	Ke*****	works well
works well
2024-03-06	Ri*****	Great service. The simplicity of it, especially on the phone, is perfect. No more clunky fax machines to deal with. Got the annual service and we've been putting it to use. Definitely worth the price.
Great service. The simplicity of it, especially on the phone, is perfect. No more clunky fax machines to deal with. Got the annual service and we've been putting it to use. Definitely worth the price.