Fireflies: AI meeting notes
Record & Transcribe meetings & calls directly from the browser with free unlimited transcriptions
Total ratings
3.82
(Rating count:
38)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Accurate transcription compared to competitors like Otter
- Easy to use and intuitive interface
- Integrates well with various apps for note retrieval
- Useful for capturing key points during meetings
- Good audio quality during transcriptions
Cons
- Poor customer service and lack of support
- Inaccurate transcriptions in multiple languages
- Issues with recording meetings and losing transcriptions
- Misleading claims about unlocking transcription without payment
- Limitations in functionality based on site access permissions
Most mentioned
- Accuracy of transcriptions
- Customer service problems
- Issues with meeting recordings
- Ease of use
- Integration capabilities
Upgrade to see all 54 reviews
User reviews
Recent rating average:
2.40
All time rating average:
3.82
Upgrade to see all 54 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-09-09 |  | | en | Seriously poor experience re. accuracy and outcome. I do not like their transcription - not accurate at all. I moved over to Sharpen.ai. Basically does the same thing , but you get a much better outcome for far less effort, 10 free meetings a month with no feature limits. No brainer. |
| 2024-09-06 |  | | en | agree with the customer service comment - there is none. i have been number 1 in queue for over 1 hour??? how is that possible? If this is the future with AI - please just let me use Humans!!! Please anyone that as the ability or magic beans to contact customer service post it!! you may just help save this company. |
| 2024-09-03 |  | | en | Worst customer service ever! I got charged twice and nobody is responding! |
| 2024-07-02 |  | | es | Me ha sido super útil. Sí transcribe en español, solo hay que ponerle los settings adecuados. Puedo integrar las notas a notion o exportarlas automáticamente a un almacenamiento. Lo único que de pronto en mi caso ha fallado es que a veces no entra a las juntas programadas, y que la extensión de Chrome pone un botón que sustituye al de la vista de la reunión y ya no puedo modificar la vista sin que deje de transcribir. |
| 2024-06-06 |  | | es | No sirve para transcribir reuniones en español, todo lo que transcribe son incoherencias, palabras en español e inglés y con cero sentido. |
| 2024-05-27 |  | | en | Excellent product! Far more accurate than Otter and has additional capabilities. I switched to Fireflies without a second thought, and no regrets. I use it every day. |
| 2024-05-07 |  | | en | I'm using this extension, and overall, it's a solid tool for capturing content during meetings or calls. One of its standout features is its ability to capture all content except video, which can be both a pro and a con depending on your needs. The extension excels at capturing audio, transcripts, and other valuable data from meetings. However, one limitation worth noting is that Fireflies.ai doesn't record video due to bandwidth considerations (I guess). While this helps prevent potential interference during the call itself, it does mean that you won't have a visual recording of the meeting. For some users, this may not be a major issue, especially if the focus is primarily on capturing the audio and text content. Taking out 1 start because the video part would be nice to have as well |
| 2024-04-16 |  | | en | I installed the Chrome extension for Fireflies to unlock the transcription, but it doesn't unlock it. You still need to be a paying customer to get the transcriptions so it's misleading. |
| 2024-03-26 |  | | en | While this does work for the supported apps, i was hoping that the extension would ask for camera/mic access and record audio from any browser tab that is activated that way it would work with ANY meeting that is using the browser. |
| 2024-02-17 |  | | en | The primary AI summary and notes are all incorrect, approx. 50% errors. Once we manually rectify the transcripts which is a big task (not kept easy), we are unable to generate new AI summary without providing additional credit. This is no way comforting or useful in day to day working. What to do with the inaccurate summaries? Waste. |
Upgrade to see all 54 reviews