Reviews of Lyft

By: Lyft, Inc. App

List of user reviews and ratings for Lyft

Total ratings

4.89 (Rating count: 660,557)

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Review summary

Lyft’s Android app receives mixed reviews. Pros include generally good service in several rides and positive driver interactions, with some reports of quick arrivals. However, recurring cons dominate: pricing problems (overcharges and double charges), driver no-shows or delays with penalties, weak customer support, and frequent app reliability issues (glitches, GPS inaccuracy, ride history access). Driver quality is inconsistent. Improvements needed: pricing integrity, driver reliability, responsive support, and overall app stability.

Pros

Great service reported by multiple reviewers.
Some drivers are patient and friendly.
Some rides have quick arrival times.

Cons

Frequent price issues: overcharging, double charges, and cancellation fees.
Driver no-shows or late arrivals with associated cancellation fees.
Poor or hard-to-reach customer support, including problematic AI chat support.
App reliability problems: glitches, GPS inaccuracies, and difficulty accessing ride history.
Driver quality inconsistency: experiences range from excellent to problematic.

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User Reviews

Recent rating average: 4.00

All time rating average: 4.89

Upgrade to see all 1,265 reviews

47% (594)

Date	Author	Comment
2026-08-07	Ta*****	driver Deepak arrived in 2min. got us to the concert on time and helped charge my phone! great.
driver Deepak arrived in 2min. got us to the concert on time and helped charge my phone! great.
2026-08-07	Pa*****	Excellent !!!
Excellent !!!
2026-08-07	Ki*****	Dmitri is the absolute best 💯
Dmitri is the absolute best 💯
2026-08-07	Ke*****	I've been with Lyft for 2 and 1/2 years now. Drivers who I had over the years were super nice and friendly and helpful. The customer service is very helpful if you have any problems. The app is really easy to use. I'd like the layout is not too complicated. Thank you.
I've been with Lyft for 2 and 1/2 years now. Drivers who I had over the years were super nice and friendly and helpful. The customer service is very helpful if you have any problems. The app is really easy to use. I'd like the layout is not too complicated. Thank you.
2026-08-07	Ko*****	There is no problem with my driver's license, but they won't open my account. However, I have Uber. It works.
There is no problem with my driver's license, but they won't open my account. However, I have Uber. It works.
2026-08-07	Ch*****	grateful experience by all drivers
grateful experience by all drivers
2026-08-07	Al*****	its usually a decent experience,even though I think the prices for some trips are way to high especially for the amount I use them.recently I have used lyft ALOT & havent gotten a single reward or perk from it.anyways 2night I ordered a lyft about 2 hours ago ,& the drivers have canceled or changed there mind 3 different times so we waited all that time and only live 7min away .I feel like I shouldn't have 2 pay tonight
its usually a decent experience,even though I think the prices for some trips are way to high especially for the amount I use them.recently I have used lyft ALOT & havent gotten a single reward or perk from it.anyways 2night I ordered a lyft about 2 hours ago ,& the drivers have canceled or changed there mind 3 different times so we waited all that time and only live 7min away .I feel like I shouldn't have 2 pay tonight
2026-08-07	Al*****	"add custom tip" doesnt let me click it. 0/10 DO NOT RECOMMEND
"add custom tip" doesnt let me click it. 0/10 DO NOT RECOMMEND
2026-08-06	Ph*****	Pleasant
Pleasant
2026-08-06	Cl*****	Great ride and Great driver
Great ride and Great driver