Reviews of 我的健身工廠 My Fitness Factory

By: Fitness Factory App

List of user reviews and ratings for 我的健身工廠 My Fitness Factory

Total ratings

2.33 (Rating count: 825)

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Review summary

Users praise the gym quality and some improvements after updates. However, common complaints include unresponsive app features, poor customer service with busy lines and crashes, inadequate notification details, and problems with membership transfers and refunds.

Pros

Best gym in Taipei.
Works great after recent update.
Good overall experience noted by some users.

Cons

App often unresponsive, especially in membership service center.
Customer service is unhelpful, frequently busy or not responsive.
App crashes or freezes frequently.
Notifications lacking important details such as time for classes.
Difficulties with transferring memberships and refunds.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.33

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70% (14)

Date	Author	Comment
2024-05-05	A-*****	會員服務中心的選項根本就沒反應！更新過後也一樣！當付費會員只能得到這樣的服務！
會員服務中心的選項根本就沒反應！更新過後也一樣！當付費會員只能得到這樣的服務！
2024-02-03	Lo*****	辦個轉廠線上客服永遠排隊中，現場又不給辦理轉廠叫我去線上辦到底？？？？
辦個轉廠線上客服永遠排隊中，現場又不給辦理轉廠叫我去線上辦到底？？？？
2024-01-02	Pi*****	最近常連不上
最近常連不上
2023-12-14	Ch*****	Pretty much useless, everything important is not shown on the app you'd still need to contact CS.
Pretty much useless, everything important is not shown on the app you'd still need to contact CS.
2023-12-13	DW*****	APP通知一對一課程上課，但沒有時間等於沒有通知。
APP通知一對一課程上課，但沒有時間等於沒有通知。
2023-11-06	Ye*****	會員資訊永遠維護中
會員資訊永遠維護中
2023-10-13	梅克*****	改版越改越爛
改版越改越爛
2023-09-23	Yi*****	1.點選會員調碼會自動變”很”亮,點選其他功能Page 也不會自動變回原來亮度，超傷眼，每次都要重開APP才能解決，很不友善的設計。如果不做自動調整，建議可在會員條碼旁做個開關功能，讓會員依狀況手動調整。 2.針對有教練課程的學員，建議（保障雙方權益）（1）增加教練課程之行事曆. 可針對每堂課執行（［查閱／確認／取消／回饋］功能）管理教練和學員排課情形；安排之課程由雙方核可成立或取消。（2）教練合約效期，應與會籍同步 ex:請假,教練合約與會籍同步，合約效期就應同步調整（而非原始契約內容）。（以異動記錄表示）
1.點選會員調碼會自動變”很”亮,點選其他功能Page 也不會自動變回原來亮度，超傷眼，每次都要重開APP才能解決，很不友善的設計。如果不做自動調整，建議可在會員條碼旁做個開關功能，讓會員依狀況手動調整。 2.針對有教練課程的學員，建議（保障雙方權益）（1）增加教練課程之行事曆. 可針對每堂課執行（［查閱／確認／取消／回饋］功能）管理教練和學員排課情形；安排之課程由雙方核可成立或取消。（2）教練合約效期，應與會籍同步 ex:請假,教練合約與會籍同步，合約效期就應同步調整（而非原始契約內容）。（以異動記錄表示）
2023-07-28	Ju*****	請問有沒有辦法可以將存在app內的身體數據匯出呢？
請問有沒有辦法可以將存在app內的身體數據匯出呢？
2022-10-26	Am*****	從4點等到6點，下班真。薪水小偷
從4點等到6點，下班真。薪水小偷