Reviews of Bonusly

By: Smartly, Inc. (dba Bonusly) App

List of user reviews and ratings for Bonusly

Total ratings

3.89 (Rating count: 670)

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Review summary

Users like the concept and ease of Bonusly for recognizing colleagues and building teams. However, many reports cite persistent instability such as crashes and random reloads, slow performance, and frequent back-outs. Login/authentication problems (redirects, 404s) and redeeming rewards flow issues (errors, wrong gift cards) are common pain points. A few reviews mention poor support and device compatibility gaps. Overall, the app has solid value when working but reliability and redemption flows require significant improvement.

Pros

Great idea for recognizing teammates and building stronger teams.
Easy to use and user-friendly; fun to use.
Positive impact on workplace culture and recognition.

Cons

Instability and crashes; app frequently reloads/back-outs.
Login/authentication problems (redirects, 404s, reloading login).
Redeem/rewards issues (errors in redemption flow, wrong gift cards, lost functionality like copying URL).
Slow performance and lag; sluggish UX.
Poor support/maintenance response times.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.89

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35% (23)

Date	Author	Comment
2026-07-10	Ja*****	absolutely horrible
absolutely horrible
2026-06-01	al*****	never really works, it always just kinda does it's own thing
never really works, it always just kinda does it's own thing
2025-10-17	Jo*****	The app idea is great, I love using it for work. but the app is unstable, I get kicked out of screens all the time. I try to scroll thru rewards, nope, booted back to the home page, try to look at incentives, nope, that loads for 1 second then sends me back to the home page. Help!
The app idea is great, I love using it for work. but the app is unstable, I get kicked out of screens all the time. I try to scroll thru rewards, nope, booted back to the home page, try to look at incentives, nope, that loads for 1 second then sends me back to the home page. Help!
2025-07-04	Ol*****	it randomly backs out of what I have pressed on and goes to the last screen, or it will press random things without me having to touch anything.
it randomly backs out of what I have pressed on and goes to the last screen, or it will press random things without me having to touch anything.
2025-06-12	B *****	When logging in I get redirected to chrome where I select the same Google account I entered on the login page, then it redirects me back to an empty login page. Tried clearing the cache, closing and reopening, uninstall and reinstalling, but nothing has worked. Web works fine so I know my credentials are valid
When logging in I get redirected to chrome where I select the same Google account I entered on the login page, then it redirects me back to an empty login page. Tried clearing the cache, closing and reopening, uninstall and reinstalling, but nothing has worked. Web works fine so I know my credentials are valid
2025-05-27	DG*****	Has stopped working since my last company enforced password change; I try to login, it authenticates, then it just keeps reloading the login window. Desktop site works fine so I will just use that. I am on Pixel 8.
Has stopped working since my last company enforced password change; I try to login, it authenticates, then it just keeps reloading the login window. Desktop site works fine so I will just use that. I am on Pixel 8.
2025-05-01	Cl*****	it is very nice app love what it does
it is very nice app love what it does
2025-01-31	fn*****	Horrible experience. App keeps hanging and keep refreshing and back to home page everytime I try to go into my profile. Extremely slow too regardless of network.
Horrible experience. App keeps hanging and keep refreshing and back to home page everytime I try to go into my profile. Extremely slow too regardless of network.
2024-12-15	kr*****	You're making it harder and harder to redeem rewards. There used to be an option to copy the URL but since you've removed it there is no option to get the voucher since the redeem option is erroring out. FIX IT!!!
You're making it harder and harder to redeem rewards. There used to be an option to copy the URL but since you've removed it there is no option to get the voucher since the redeem option is erroring out. FIX IT!!!
2024-11-28	Ra*****	They crippled their website (ehich is already quite bad) to force users to install the app
They crippled their website (ehich is already quite bad) to force users to install the app