Reviews of Lumo Secure

By: AFH INDUSTRIES, INC. App

List of user reviews and ratings for Lumo Secure

Total ratings

2.73 (Rating count: 50)

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Review summary

User reviews largely describe the Lumo Secure Android app as unstable and hard to rely on. Many report crashes or the app not opening, along with timeouts and failure to connect to the doorbell. Some note camera-related issues and delayed notifications, with initial setup sometimes appearing to work before instability returns. A smaller portion mention easy setup and functioning doorbell ring, but the predominant sentiment is negative due to persistent software reliability problems.

Pros

Easy to install/setup
Initial linking with the doorbell works
Rings normally when functioning

Cons

Frequent crashes and the app not opening or crashing on launch
Connection timeouts / cannot connect to the doorbell
Unreliable camera function and delayed/not receiving notifications
Works briefly after installation but then crashes or becomes unusable

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User Reviews

Recent rating average: 1.70

All time rating average: 2.73

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75% (12)

Date	Author	Comment
2025-01-19	Ba*****	The device is not working. I reinstall it again and again, and it keeps saying timeout.
The device is not working. I reinstall it again and again, and it keeps saying timeout.
2025-01-11	Da*****	Absolutely horrible cameras, stays in sleep mode only and won't detect anything. By the time you get the notification someone rang the bell it's been 2 minutes. Customer service is absolutely horrible been waiting for a month for them to respond. Can't open basic camera function section. Skip using or buying this and if you did purchase return it now...
Absolutely horrible cameras, stays in sleep mode only and won't detect anything. By the time you get the notification someone rang the bell it's been 2 minutes. Customer service is absolutely horrible been waiting for a month for them to respond. Can't open basic camera function section. Skip using or buying this and if you did purchase return it now...
2024-12-07	Ro*****	Yes the best
Yes the best
2024-10-07	Jo*****	Awful won't connect, continues to time out trying to connect. Returning to store
Awful won't connect, continues to time out trying to connect. Returning to store
2024-09-30	St*****	App not working at all.
App not working at all.
2024-09-28	st*****	easy
easy
2024-09-27	Ni*****	Does not work at all messing up my phone with a blinking screen uninstall
Does not work at all messing up my phone with a blinking screen uninstall
2024-09-24	Ra*****	Doesn't work it keeps crashing. Terrible product and app.
Doesn't work it keeps crashing. Terrible product and app.
2024-09-23	El*****	App keeps crashing. I have uninstalled it, reinstalled it multiple times. I have restarted my phone multiple times. It still crashes when I try to open it.
App keeps crashing. I have uninstalled it, reinstalled it multiple times. I have restarted my phone multiple times. It still crashes when I try to open it.
2024-09-23	Ka*****	I have yet to get into the app, it keeps closing immediately
I have yet to get into the app, it keeps closing immediately