Dialpad Chrome CTI

Embed the Dialpad CTI to make phone calls and send messages without leaving Chrome.

Total ratings

3.21 (Rating count: 14)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Allows users to call and message directly from the browser without leaving Chrome.
  • Easy setup and customization for different websites and needs.
  • Great for making outbound calls on the Dialpad platform.
  • Recent updates have improved functionality, such as disabling features during sensitive tasks.
Cons
  • Frequent issues with the extension not working or requiring multiple re-installs.
  • Integration problems and unreliable performance.
  • Poor customer support experience, with representatives not effectively troubleshooting issues.
Most mentioned
  • Doesn't work
  • Clicking 'Launch CTI' results in no action
  • Needs frequent deletion and reinstallation
See reviews for Dialpad Chrome CTI on Chrome Web Store
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Recent reviews

Recent rating average: 3.70
All time rating average: 3.21
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Rating filters

5 star
48% (11)
4 star
4% (1)
3 star
4% (1)
2 star
4% (1)
1 star
39% (9)
Date Author Rating Lang Comment
2024-11-11
Zach Moeller
2024-07-31
Nick Nenashev
2024-05-23
Jun Ling
en Good extension allows me to call and message without using the app.
2024-05-21
Connor Smith
en Useful when I need to call customers back from gmail directly.
2024-05-21
Ayumi Imaizumi
en Worked right away and I love that I can customise which websites can have the CTI available as well as direct my calls to the Dialpad app of my choosing.
2024-05-21
Yusuf Ertekin
en It makes calling and texting from your browser easy. You can click any number you see to call or text without leaving Chrome. Setting it up takes just a few minutes, and you can even customize it to fit your needs. It's getting updates, and it seems like it's heading in the right direction.
2024-05-16
Ben Holmes
en Great extension enabling me to use Dialpad anywhere. There have been a bunch of recent updates with new features like automatically disabling recordings & AI when entering credit card information (or other sensitive info) - I can also customize how this is detected and it works on any web app like Shopify!
2024-03-22
Chris Brown
en Can't even open the app on my Chromebook. Downloaded the App for Chrome. Installed the extension. Click on the extension to open the app, and get a blank screen with the message "Sorry! To use the Dialpad click-to-call feature, you need to install the Dialpad app."
2023-12-21
Ryan
en The integrations are extremely finicky and unreliable. Paid ~$200 for a month of them trouble shooting their product without resolution. Got escalated to another tech support person when we went to cancel who wanted to start over troubleshooting. JustCall worked immediately and was cheaper.
2024-02-28
Cole Oliver
en Probably the worst extension of all time. Dialpad has no clue how to troubleshoot issues related to the click to dial functionality. They are literally just googling their support docs that I've already read while I'm on the phone with them. Pretty sure this might be the first time that this particular "support agent" is hearing about the CTI extension. POS.
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