Dialpad Chrome CTI
Embed the Dialpad CTI to make phone calls and send messages without leaving Chrome.
Total ratings
3.08
(Rating count:
13)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Allows calling and messaging directly from the browser without leaving Chrome.
- Customizable CTI settings and website integrations.
- Useful for making outbound calls easily and quickly.
- Recent updates added new features that improve usability.
Cons
- Frequent issues with the CTI feature not launching or working properly.
- Tech support is often unhelpful and lacks effective troubleshooting.
- Requires frequent reinstallation (2-3 times a week) for functionality.
- Integrations are finicky and unreliable.
Most mentioned
- CTI feature not working or launching.
- Issues with tech support responsiveness.
- Frequent need for reinstallation.
- Utility for making calls from the browser.
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Recent reviews
Recent rating average:
3.70
All time rating average:
3.08
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-07-31 |  | | ||
| 2024-05-23 |  | | en | Good extension allows me to call and message without using the app. |
| 2024-05-21 |  | | en | Useful when I need to call customers back from gmail directly. |
| 2024-05-21 |  | | en | Worked right away and I love that I can customise which websites can have the CTI available as well as direct my calls to the Dialpad app of my choosing. |
| 2024-05-21 |  | | en | It makes calling and texting from your browser easy. You can click any number you see to call or text without leaving Chrome. Setting it up takes just a few minutes, and you can even customize it to fit your needs. It's getting updates, and it seems like it's heading in the right direction. |
| 2024-05-16 |  | | en | Great extension enabling me to use Dialpad anywhere. There have been a bunch of recent updates with new features like automatically disabling recordings & AI when entering credit card information (or other sensitive info) - I can also customize how this is detected and it works on any web app like Shopify! |
| 2024-03-22 |  | | en | Can't even open the app on my Chromebook. Downloaded the App for Chrome. Installed the extension. Click on the extension to open the app, and get a blank screen with the message "Sorry! To use the Dialpad click-to-call feature, you need to install the Dialpad app." |
| 2023-12-21 |  | | en | The integrations are extremely finicky and unreliable. Paid ~$200 for a month of them trouble shooting their product without resolution. Got escalated to another tech support person when we went to cancel who wanted to start over troubleshooting. JustCall worked immediately and was cheaper. |
| 2024-02-28 |  | | en | Probably the worst extension of all time. Dialpad has no clue how to troubleshoot issues related to the click to dial functionality. They are literally just googling their support docs that I've already read while I'm on the phone with them. Pretty sure this might be the first time that this particular "support agent" is hearing about the CTI extension. POS. |
| 2022-08-29 |  | | Sooooo useful for anyone using Dialpad making outbound calls! Works great for me all the time, but if it doesn't for you, just check with your internal IT resources or Dialpad support, it's most likely a permissions/security setting on your computer/network causing the issue. |
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