Quality

Quality is a tool for improving customer support quality, allows you to effortlessly provide peer-reviews without leaving your CRM.

Extension stats

Users: 711 ▲ 5
Rating: 5.00 (1)
Version: 3.0.28 (Last updated: 2024-10-29)
Creation date: 2023-09-19
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • tabs
  • identity
Host permissions:
  • https://*.zendesk.com/
  • https://*.zendesk.com/
  • http://*.launchoperator.com/waizen
  • https://*.launchoperator.com/waizen
  • https://js.stripe.com/
  • https://accounts.google.com/o/oauth2/*
Size: 9.69M

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

Quality, within the Operator framework, addresses the needs of Quality Assurance Managers who are responsible for maintaining and enhancing the quality of interactions within CX teams. Its intended purpose is to provide a seamless and cost-effective solution for improving agent performance, monitoring customer interactions, and ensuring consistent service quality through peer-to-peer feedback.

User reviews

by George Woolham, 2024-07-22

by Lyndi Theunissen, 2024-03-20
View all user reviews

Extension safety

Risk impact

Quality requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

Quality is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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