Quality

Quality is a tool for improving customer support quality, allows you to effortlessly provide peer-reviews without leaving your CRM.

Quality - Enhance Customer Support Effectiveness

"Quality" is a Chrome extension designed for Quality Assurance Managers in customer support. It enables seamless peer-reviews and performance monitoring, empowering CX teams to enhance interaction quality and ensure consistent service through effective feedback mechanisms.

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Extension stats

By: PartnerHero

Users: 729

-18

Rating: 5.00

(1)

Version: 3.0.28 (Last updated: 2024-10-29)

Creation date: 2023-09-19

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

tabs
identity

Host permissions:

https://*.zendesk.com/
https://*.zendesk.com/
http://*.launchoperator.com/waizen
https://*.launchoperator.com/waizen
https://js.stripe.com/
https://accounts.google.com/o/oauth2/*

Size: 9.69M

Email: su*****@aprikot.io

URLs: Privacy policy

Ranking

# 35,501 ▼ 131

Other rankings

#26570 in Workflow & Planning ▼ 36 #1 in quality keyword 20

Other platforms

Quality Dairy (v39.01.07)

4.33

(82) 11,237+

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Quality, within the Operator framework, addresses the needs of Quality Assurance Managers who are responsible for maintaining and enhancing the quality of interactions within CX teams. Its intended purpose is to provide a seamless and cost-effective solution for improving agent performance, monitoring customer interactions, and ensuring consistent service quality through peer-to-peer feedback.