Quality

Quality is a tool for improving customer support quality, allows you to effortlessly provide peer-reviews without leaving your CRM.

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Extension stats

By: PartnerHero

View on Chrome Web Store

Users: 720 ▲ 2

Rating: 5.00 (1) ▼ 1 ratings

Version: 3.0.28 (Last updated: 2024-10-29)

Creation date: 2023-09-19

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

tabs
identity

Host permissions:

https://*.zendesk.com/
https://*.zendesk.com/
http://*.launchoperator.com/waizen
https://*.launchoperator.com/waizen
https://js.stripe.com/
https://accounts.google.com/o/oauth2/*

Size: 9.69M

Email: su*****@aprikot.io

URLs: Privacy policy

Ranking

# 34250 ▲ 825

Other rankings

#26470 in Workflow & Planning ▼ 8 #1 in quality keyword 14

Other platforms

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Not available on Edge

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Extension summary

Analyze keywords

Quality, within the Operator framework, addresses the needs of Quality Assurance Managers who are responsible for maintaining and enhancing the quality of interactions within CX teams. Its intended purpose is to provide a seamless and cost-effective solution for improving agent performance, monitoring customer interactions, and ensuring consistent service quality through peer-to-peer feedback.