UFamily

UFamily — Complete Workplace Visitor, Asset & Helpdesk Management

Overview

UFamily is a secure, easy-to-use platform built for receptionists, facilities teams, and employees. Beyond core visitor flows, the app includes asset tracking, helpdesk ticketing, courier handling, and meeting-room booking — all integrated into a single, auditable interface.

What it does

- Visitor management: Register guests, capture photos, schedule appointments, and manage check-ins/check-outs.
- Asset tracking: View assigned assets, request equipment, assign or withdraw assets, and review asset assignment history.
- Helpdesk & support tickets: Create, comment on, and manage helpdesk tickets (attach photos or notes, set priorities, and send reminders).
- Courier management: Log incoming couriers, receive or cancel deliveries, and notify recipients.
- Meeting rooms: Search and book meeting rooms, view amenities and availability, and manage bookings.
- Notifications & alerts: Push notifications for visitor arrivals, ticket updates, courier receipts, and other important events.

Key Features

- Fast visitor registration with optional ID/photo capture and host assignment.
- Appointment scheduling and in-app calendar views.
- Audit-ready visit history with search, date grouping, and detail views.
- Asset lifecycle: catalog, assignment, requests, status updates, and history.
- Helpdesk workflows: create tickets, add comments, attach images, set priorities, and receive reminders.
- Courier intake and receipt workflows integrated with visitor/employee records.
- Meeting room discovery and booking with amenity filters and availability checks.
- Secure authentication and optional integration with common backend services (cloud storage, notifications, analytics).

Why choose UFamily

UFamily reduces operational friction at the front desk and across facilities teams by consolidating visitor, asset, and support processes in one app. It helps teams improve security, maintain audit trails, and speed up common workflows for receptionists and employees.

Privacy & Security

We take privacy seriously. The app collects visitor and asset information (names, contact details, photos, asset IDs, ticket descriptions, and attachments) and visit/booking metadata for core functionality. Device identifiers and diagnostic logs may be collected for analytics and support. All personal and asset data is stored on your configured backend according to your organization's settings — see the Privacy Policy for details.

Contact & Support

For questions or support, contact: dev@cbsiot.live