Reviews of VRG Rewards

By: Villa Restaurant Group

List of user reviews and ratings for VRG Rewards

Total ratings

3.65 (Rating count: 57)

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Review summary

Users appreciate the app's design, rewards program, and the quality of food. However, many report technical issues such as app crashes, inability to load or use it, and lack of activation in many locations. There is also confusion as staff are often unaware of the app or reward system, leading to difficulties redeeming points or coupons. Overall, the app is promising but currently suffers from reliability and support challenges.

Pros

Good app design and easy sign up process
Offers rewards and coupons for users
Serves great quality food
Makes customers feel like family with consistent service
Rewards program promises value meals and point multipliers

Cons

App frequently does not work or fails to load
Rewards app is not active or officially launched in many locations
Staff at some locations are unaware of the app or how to use rewards
App crashes on some Android versions
Users struggle to redeem coupons or points as system is not clear or fully functional

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User Reviews

Recent rating average: 2.70

All time rating average: 3.65

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35% (7)

Date	Author	Comment
2024-11-11	Ny*****	Thanks alot.
Thanks alot.
2024-01-11	am*****	Best app
Best app
2023-11-03	Ch*****	Try to use coupon. Lady said it was down so I went online to make an order. She then said I can't do that. You have to order a whole pizza not just one slice this is after I already placed the order online online did not stop me So I said well how do I use the coupon? You wouldn't let me use it. How do I get my point? You said it wasn't working so I went online and ordered it. She said I don't know I don't know and just walked away while saying I don't know
Try to use coupon. Lady said it was down so I went online to make an order. She then said I can't do that. You have to order a whole pizza not just one slice this is after I already placed the order online online did not stop me So I said well how do I use the coupon? You wouldn't let me use it. How do I get my point? You said it wasn't working so I went online and ordered it. She said I don't know I don't know and just walked away while saying I don't know
2023-10-08	Ch*****	Villa Italian Chicago Premium makes everyone feel like family! Great consistent quality food and service! Winn ing team!
Villa Italian Chicago Premium makes everyone feel like family! Great consistent quality food and service! Winn ing team!
2023-09-25	Ch*****	Good app n good food
Good app n good food
2022-12-07	Er*****	App didn't work
App didn't work
2020-09-15	Ra*****	App no longer working. They shut it down. I had a few rewards saved up
App no longer working. They shut it down. I had a few rewards saved up
2020-09-14	Se*****	The app is no longer active. Not all location connect to the app anyway.
The app is no longer active. Not all location connect to the app anyway.
2020-06-17	Ra*****	Tills me app is no longer active
Tills me app is no longer active
2020-04-24	A *****	App wont load anymore
App wont load anymore