BT Cloud Work for HubSpot
What is BT Cloud Work for HubSpot?
BT Cloud Work for HubSpot is a Chrome extension that enables users to leverage BT Cloud Work calling capabilities, access text messages and voicemails, click-to-call and click-to-SMS from HubSpot, and log calls and messages with associations. It also offers analytics and the flexibility to work from any PC or Mac.
Extension stats
By: RingCentral
Rating: 2.00
(1)
Creation date: 2023-01-11
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
Host permissions:
Size: 3.40M
Email: is*****@ringcentral.com
URLs: Privacy policy
Ranking
# 66939
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Extension summary
With BT Cloud Work for Hubspot, we embed key BT Cloud Work capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot.
Features
- Call controls: Leverage BT Cloud Work calling capabilities, answer inbound and make outbound calls without ever navigating away from Hubspot.
- Message hub: Access all BT Cloud Work text messages, voicemails, and faxes from one place.
- Click-to-call and Click-to-SMS : Easily click HubSpot phone entries to call or text right within your browser or your BT Cloud Work chrome extension.
- Instant screen pop: When a call comes in, BT Cloud Work for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact.
- Association call logging: You may manually log calls with several associations. Be able to log a call under several associations, such as the contact, company, active deals, or tickets. You may also let the app log your calls automatically.
- Server side text logging: Support logging a message as Activity under several associations, such as a contact, company, active deals or tickets either automatically or manually. The app can log new texts received to your HubSpot record even when you are offline.
- Analytics: Make custom reports, and view your BT Cloud Work data within Hubspot. Get actionable insights with invaluable metrics into individual and team performance.
- Work the way you want: There’s no software to download; you can log on and get access to BT Cloud Work for Hubspot from any PC or Mac.
User reviews
It works, but many improvements needed.
Call Direction is not mapped to the corresponding HubSpot field, instead it is entered into the Call notes.
The auto-logging feature creates contact records for unknown callers, leaving it up to the call handler to edit the record, negating the time save from auto-logging. While we deter users from using this feature, there is no admin level control over it, so we can't police its use effectively.
Addressing these issues would make big improvements to the integration.
Extension safety
Risk impact
BT Cloud Work for HubSpot requires a few sensitive permissions. Exercise caution before installing.
Risk likelihood
BT Cloud Work for HubSpot is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
Upgrade to see risk analysis details
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