M-F.M

The M-F.M app is an integrated maintenance management platform used jointly by Musinsa stores, headquarters, and site managers, supporting both rapid response from the field and accurate management from headquarters.

■ Service Features

* Fast on-site, accurate management

* Digitization of the entire maintenance process

* Systematic task processing based on roles

* Easy to use for anyone with intuitive UI/UX

■ Key Functions

1. Integrated Maintenance Management

When a store registers a maintenance request, the entire process from reception → progress → completion → approval is systematically managed.

· Maintenance Request (Select General / Urgent)

· Select Work Type (Electrical, Plumbing, Painting, etc.)

· Share on-site status via image attachment

· Filters provided by progress status (Received, In Progress, Completed, Approved, Pending, Pending)

2. Real-time Progress Status Check

You can check the progress of each maintenance request at a glance, and automatic push notifications are provided when the status changes. · Real-time monitoring of Receipt / In Progress / Completion stages

· Management of Headquarters approval and pending status

· View entire history and check details

3. Field Work Management (Site Manager)

The Site Manager performs assigned tasks and can register work completion reports via the app.

· Input of work completion information (time, content, photos)

· Recording and management of maintenance results

· Integration with store owner confirmation and signature

4. Electronic Signature-Based Completion Processing

Once the store owner electronically signs after work is completed, the maintenance case is processed as finally completed.

· Electronic signature function provided

· Integration with completion history verification and approval processes

· Automatic connection to the settlement stage after Headquarters approval

5. Settlement Management System

Systematically manage maintenance costs and settlement details.

· Settlement inquiry by year / month / day

· Management of deposits / non-deposits

· Check costs by store

· Support for settlement data management and analysis

6. Notification Function

All progress updates are delivered immediately via push notifications. · Notifications for maintenance requests and progress
· Notifications for completion and approval
· View all notification history

7. Customizable Features by User
Features optimized for specific user roles.

· Store: Maintenance requests and confirmations

· Headquarters: Approval and settlement management

· Site Manager: Work execution and completion registration