Cirrus Insight

Date	Author	Lang	Comment
2024-08-22	Mark Samborski	en	unfortunately it seems that Salesforce and Cirrus aren't playing nice as it keeps logging out, then will work for a day with gmail but not calendar. Disappointing as I am finding I have to continuously re install and doublecheck if something has been linked up correctly. Costing more time then it is saving at this point and tech support doesn't seem to have a solution long term
2024-07-24	Will Carter	en	Compatibility issues with Gemini sidebar. Covers up the sidebar so have to remove it to use Gemini.
2024-06-13	Sara Wilkison	en	This used to work great - now every time I am on my Chromebook with Google mail, it keeps disconnecting from Salesforce, and since I rely on this for many things - this disconnect is becoming a real problem. I will be looking for a new solution. Disappointed, as I have used this successfully for years.
2019-11-13	Gregory Williams	en	coolbeans
2019-10-16	Ryan Young	en	Cirrus offers the most robust functionality to connect to Salesforce but there are a lot of bugs. I have also noticed that with some features, like email sync, they built a great product but then stop short of making it awesome. Overall as the admin I have spend an enormous amount of time managing this product with a small team of 45 sales reps. While it is hard to replace due to what it offers it is harder often times to deal with complaints and issues.
2019-07-03	Sasha	en	It's a very useful tool. I like it's feature for setting up follow-up reminders by bringing back the email to the top of inbox. - I wish you could add a way to manage all of the scheduled for the future reminders under one separate tab in gmail or so (so you could close some in advance when have time/need). However, I often have issues with Cirrus: it logs you out of your Cirrus account which prevents you from doing your work, it sometimes has troubles with syncing with Salesforce which is also very inconvenient.
2018-11-19	Gregg Grossman	en	Have been using for 3 yrs. Mostly great, able to use the Salesforce platform w/o having to work in SF saves a ton of time. Tracking emails is like having a super power. But some persistent bugs syncing contacts and every so often a major feature stops working .... search, tracking, sync. And not sure what the mobile app does?? Bottom line - even w a little frustration its worth 25 bucks/mo
2018-11-07	A Google user		It's not for sending emails out quickly when connected to Salesforce. I'm using Gmail and its slow AF. Takes me 1 min just to load the send button after I fill out email address, title, and body. The sync from Cirrus Insights to Salesforce is toooooo long. I rather send them out faster than track them in real time thank you.
2018-09-06	Tony Firth	en	First, I don't use Salesforce, so there may be benefits to this app that I am not able to see. Overall, the interface is quite slick, but there are too many bugs and annoying omissions underlying the snappy looking presentation. Here are my dislikes and bugs: 1. There is no indication in the gmail email list of whether the email is tracked, has been opened, etc., unless you click on the email to view it. 2. There is no way to stop tracking an email once it has been sent as a tracked item. Therefore, all of the tracking reports are cluttered with emails that have already become unimportant. 3. The tracking reports page has a MASSIVE graph at th top which means that you need to scroll down to see the email tracking details every time you open it. 4. The Attach.io attachment management tool that is embedded with Insight also has great potential, looks very slick, but is also amazingly buggy. Though I give kudos for the stylish attachment link design, the option to insert a thumbnail and the option to quiz recipients, there are just too many bugs! The attachment link doesn't allow more than one attachment at a time, or it will rename and replace all links in the email with the name and url of the last one attached. The thumbnail option does allow more than one, but for some reason, it is not always possible to position the attachment link or thumbnail where you would like it to be in the email body. it will only show at the end of the email, after the signature line! Who will look there?? 5. The ONLY way to switch between a textual attachment link and a thumbnail is to open Attach.io and change it in the Account Settings. Why cant there be a simple option when the attachment is loaded? 6. Any email with this type of attachment does not prompt the email to show a paperclip, so the recipient will not always know that the email has an 'attachment' that they should look at. 7. Customer Support has an attitude that smacks of 'oh we know that there is a known bug, but we don't really care. Just carry on paying us. We will let you know." Summary: Not ready. Too buggy. Find something that works better.
2018-09-05	Charles Huang		Loading chrome on mac with this single add-on activated eats up more of my machine's resources than the entire chrome application itself. Meaning my chrome's RAM and CPU usage are almost double with this add-on activated. Come on Cirrus. Your marketing is all about onboarding Salesforce users because Salesforce has a slow web-app. Your entire value proposition is scale and bringing those millisecond load times to zero. Your add-on causes my gmail on chrome to move at such a slow pace that I've actually become LESS PRODUCTIVE with emails. Fix this or I'm moving all of my companies (4 of them) over to another tool in May.

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