Cirrus Insight
Cirrus Insight brings professional email tools to your inbox to boost your productivity and help you conquer email.
Total ratings
4.02
(Rating count:
164)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Saves time when it works effectively.
- Great functionality for connecting to Salesforce.
- Useful for setting email reminders and scheduling appointments.
- Helps with logging Salesforce emails easily and adding new contacts.
Cons
- Frequent disconnections from Salesforce.
- Persistent bugs and issues that require uninstalling and reinstalling.
- Poor customer support and outdated FAQ responses.
- Heavy resource usage impacting performance.
- Inconsistent loading issues in Gmail.
Most mentioned
- Frequent disconnections and logging issues.
- Need for reinstallation and troubleshooting.
- Customer support shortcomings.
- Heavy resource consumption.
- Bugs affecting features like tracking and syncing.
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User reviews
Recent rating average:
1.70
All time rating average:
4.02
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-08-22 |  | | en | unfortunately it seems that Salesforce and Cirrus aren't playing nice as it keeps logging out, then will work for a day with gmail but not calendar. Disappointing as I am finding I have to continuously re install and doublecheck if something has been linked up correctly. Costing more time then it is saving at this point and tech support doesn't seem to have a solution long term |
| 2024-07-24 |  | | en | Compatibility issues with Gemini sidebar. Covers up the sidebar so have to remove it to use Gemini. |
| 2024-06-13 |  | | en | This used to work great - now every time I am on my Chromebook with Google mail, it keeps disconnecting from Salesforce, and since I rely on this for many things - this disconnect is becoming a real problem. I will be looking for a new solution. Disappointed, as I have used this successfully for years. |
| 2022-11-17 |  | | Always disappearing from Gmail Chrome. Never sure if emails have been logged and then have to uninstall and reinstall. Been on to support a few times and it's like as if they have never heard of such an issue... | |
| 2022-11-17 |  | | en | Always disappearing from Gmail Chrome. Never sure if emails have been logged and then have to uninstall and reinstall. Been on to support a few times and it's like as if they have never heard of such an issue... |
| 2022-05-18 |  | | fantastic extension that actual makes Salesforce bearable to use. | |
| 2021-10-28 |  | | I have to remove from chrome and add to chrome multiple times a day because Cirrus keeps crashing. It's nice when it actually works, but it's annoying to have to remove & add daily in order for it to work. | |
| 2021-10-28 |  | | en | I have to remove from chrome and add to chrome multiple times a day because Cirrus keeps crashing. It's nice when it actually works, but it's annoying to have to remove & add daily in order for it to work. |
| 2020-08-20 |  | | Never seems to actually work correctly, always disappears and closes itself and never registers an email even though the contact is in Salesforce. Overall Cirrus has the potential to make life significantly easier but falls short on every level. | |
| 2020-01-14 |  | | Cirrus is great when it works, however getting the extension to actually load into gmail has turned into a daily battle. Occasionally it loads successfully when I log into my work computer for the day with no issues, however recently I have to spend time either updating the addon, logging into cirrus insight's website, logging out of my work email and then back in, or completely uninstalling the extension and reinstalling it. Not sure which combination of these things will work on any given day so I'm stuck having to try them all until it actually loads in my inbox again. It shouldn't take this much effort so consistently to get something to work that your licenses and pays for. When it works it is a great tool, however I spend more time trying to get it to work every day than should be required. |
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