eCitizen - Gava Mkononi

Name: eCitizen - Gava Mkononi
Rating: 2.6666667 (913 reviews)
Author: eCitizen

By: eCitizen

eCitizen is the official platform enabling users to access government services

Features & Capabilities

eCitizen - Gava Mkononi is Kenya's official online platform that connects citizens with a broad spectrum of government services. Launched in 2014, eCitizen was created to digitize and simplify access to government transactions, minimizing bureaucracy and enhancing efficiency. Citizens can apply for passports, driver's licenses, national IDs, birth certificates, register businesses, and file tax returns directly through the portal.

The platform integrates services from key government agencies such as the Directorate of Immigration and Registration of Persons, the National Transport and Safety Authority, and the Ministry of Lands. With secure online payments options including credit cards, mobile money, and bank transfers, users can conveniently complete transactions without visiting government offices. eCitizen fosters transparency, accountability, and continuous digital transformation in Kenya's public service delivery, making government interactions streamlined and user-friendly.

User Growth & Download Statistics

App Privacy & Security

By:

Downloads:

Rating:

Version:

0.9.57 Last updated: 2026-07-01

Version code:

957

Creation date:

2023-06-25

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_NUMBERS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.BLUETOOTH_ADVERTISE Moderate risk

Size:

456.17MB

Email:

su*****@ecitizen.go.ke

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-02

Compare stats and ranking:

Ranking

# 78,185 ▲ 204

For Developers

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Contact the developer

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Developed by:

eCitizen

Google Play Store

https://play.google.com/store/apps/details?id=ke.go.ecitizen

Email:

su*****@ecitizen.go.ke

Website:

https://accounts.ecitizen.go.ke

User Reviews

Users consistently report severe login issues, primarily related to OTP verification and biometric authentication failures. The app is noted to crash frequently and often redirects users to external websites rather than providing services internally. Many users express frustration over the poor user experience, lack of functional features, and absence of effective support, making the app largely unusable.

Pros

Cons

Login process is problematic with issues receiving and validating OTPs, causing inability to access the app.
Biometric authentication features (face and fingerprint recognition) are frequently failing or not working properly.
The app often crashes or is unstable, leading to user frustration.
The app redirects users to external web pages instead of handling services within the app, reducing usability.
There is a lack of proper customer support or communication channels within the app.

Recent reviews

This app is non-functional, especially in the accesibilty of the login process, ive tried over 10 times to login but it keeps sending me non countless OTP's whereas its unable to proceed in the confirmation of my email address, ive tried changing the email accounts options, but it keeps on being a challenge,......... Service team should have worked on resolving this b4 putting it accross playstore...