Call Contact Center Agent

What is Call Contact Center Agent?

Call Contact Center Agent is a Chrome extension designed to improve business communication. The extension integrates all communication channels, from calls to emails, ensuring easy contact with customers. It also helps to monitor staff performance, plan, forecast outcomes, and keep all communications secure with SSL/TLS encryption. The extension is easy to manage, requiring no additional software. It's an all-in-one solution for contact center communication needs.

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Stats

By: Focus Telecom Polska

View on Chrome Web Store

Users: 3,000+

Rating: 5.00 (5)

Version: 1.5.21 (Last updated: 2020-09-21)

Creation date: 2020-05-18

Risk impact: Moderate risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

background
audioCapture
notifications
storage
webview

Size: 4.66M

Email: in*****@focustelecom.pl

URLs: Website

Stats date:

Chrome-Stats Rank

# 18056 ▼ 132

Other platforms

Not available on Firefox

Not available on Edge

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Summary

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The Focus Contact Center intelligent multi-channel communication platform in your company.

Ensure easy contacts with your customers, organize and monitor the communication processes in all channels.

Integrate all communication channels
Raise communication quality
Streamline your service
Embrace new capabilities
Easily manage the system
Keep your data safe and secure
Monitor your staff
Plan and forecast performance

Get the WebRTC-based webphone integrated into Focus Contact Center. To use, simply add a Google Chrome extension - no need to download or install additional software. Save the time and effort of your IT department with automatic network and user configuration, and start calling at once - the webphone is immediately ready for work. The Focus Contact Center webphone keeps your calls safe with SSL/TLS encryption.

User reviews

Excellent application. Just click and it is ready to work. You don't need to configure and install anything. Great and very useful expansion to Focus Contact Center.

Włodzimierz Sumiński, 2017-03-02

Very nice. If you used SIP Softphone, webphone (webrtc) is new quality of communication. Connections is secured by TLS and you don't need ask IT administrator to unblock firewall. It works very simple.

Michal Misiak, 2017-02-14

Rozszerzenie to wprowadza nowy wymiar w obsłudze połączeń VoIP !

Jacek Piatkowski, 2017-01-09

View all user reviews

Safety

Risk impact

Call Contact Center Agent may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.