Reviews of ZOZOTOWN for Android

By: ZOZO, Inc.

List of user reviews and ratings for ZOZOTOWN for Android

Total ratings

4.00 (Rating count: 22,895)

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Review summary

ZOZOTOWN for Android is appreciated for its fast delivery, affordable prices, diverse brand selection, and user-friendly interface. Users enjoy frequent discounts and convenient shopping especially for busy individuals. However, some users face challenges with returning items, particularly if not in Japan, and report poor customer service. Issues such as disappearing order histories, long delivery times, and the zozosuit not working well are also noted.

Pros

Fast delivery and affordable branded items with discounts and coupons
Easy and convenient to use with a good user interface
Offers a wide selection of clothes including favorite brands
Provides great deals on legitimate items regularly
Good for busy customers looking for quick shopping

Cons

Returns can be difficult and costly for non-Japanese users
Some users reported poor customer service experiences
Order history sometimes disappears or is difficult to find
Delivery times can be longer than expected
The zozosuit has functionality issues

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User Reviews

Recent rating average: 4.60

All time rating average: 4.00

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9% (2)

Date	Author	Comment
2025-01-03	Jo*****	Fast delivery and you can buy branded with discounts and coupons that makes it affordable
Fast delivery and you can buy branded with discounts and coupons that makes it affordable
2024-12-30	Yu*****	I love to shop here
I love to shop here
2024-12-10	Sh*****	It's hard to return the package at first when you're not japanese but i did it anyway. Not as easy as i am used to be. I had to pay 1270 to the 711 store to return it, which is a bummer because the coat is about 5000 yen. But overall great app. I am learning kanji using the app too so that's a plus.
It's hard to return the package at first when you're not japanese but i did it anyway. Not as easy as i am used to be. I had to pay 1270 to the 711 store to return it, which is a bummer because the coat is about 5000 yen. But overall great app. I am learning kanji using the app too so that's a plus.
2024-08-16	Vi*****	Zozotown online shopping I love it everything you need is here no hassle.Thank you zozotown
Zozotown online shopping I love it everything you need is here no hassle.Thank you zozotown
2024-07-14	ティ*****	I love this app
I love this app
2024-07-01	m *****	It's good to shopping.
It's good to shopping.
2024-01-03	T *****	It's very useful & convenient & affordable site for customer !!
It's very useful & convenient & affordable site for customer !!
2023-10-14	Ca*****	They don't use real pictures for preloved fashion. Purchased some, looked pretty okay in the pictures, turned out they are all trash. ゴミを売らないでくださいよ。
They don't use real pictures for preloved fashion. Purchased some, looked pretty okay in the pictures, turned out they are all trash. ゴミを売らないでくださいよ。
2023-09-19	Ge*****	I got a 2000 point coupon, and used them all on a ¥1999 product. ¥250 (shipping) for a pair of WEGO pants. Not bad.
I got a 2000 point coupon, and used them all on a ¥1999 product. ¥250 (shipping) for a pair of WEGO pants. Not bad.
2023-04-01	gh*****	best app to shop, they always give coupon
best app to shop, they always give coupon