CxFirst - Agent Assist & Quality
CxFirst solution is designed to make the life of customer-facing agents easier by providing them with all the necessary tools to…
Empower Customer-Facing Agents
CxFirst - Agent Assist & Quality is a user-friendly Chrome extension that equips customer-facing agents with tools to enhance decision-making and resolve issues faster. By reducing average handling time and improving customer satisfaction, it helps businesses deliver exceptional experiences and foster loyalty.
Extension stats
Manifest V3
Rating: 5.00 
(2)
Creation date: 2023-04-19
Permissions:
- storage
- tabs
Size: 1.04M
Email: ab*****@fivesdigital.com
URLs: Website ,Privacy policy
Full description: See detailed description
Ranking
Other platforms
Not available on Android
Not available on Firefox
Not available on Edge
User reviews
One of the best app to empower the customer facing teams.
by 
Gourav Gangani, 2024-03-08
Gourav Gangani, 2024-03-08Good app for Customer Support Team
by 
abhishek singh rao, 2023-04-20
abhishek singh rao, 2023-04-20Extension safety
Risk impact
CxFirst - Agent Assist & Quality requires a few sensitive permissions. Exercise caution before installing.
Risk impact analysis details
- Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
- High ******* ******* **** *** ****** ***** *** ***** ** ******* **** ********* ********* ** * *********** *****
- Low ******* ****** ** *** ********* ********
Risk likelihood
We don't have sufficient data to confidently determine the risk likelihood of CxFirst - Agent Assist & Quality. Use it at your own risk.
Risk likelihood analysis details
- High This extension privacy policy URL may be invalid
- High **** ********* *** *** **** ****** ********* ********** *** *** ** ****** ** *****
- Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
- Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
- Good **** ********* *** **** **** *******
Upgrade to see full risk analysis details
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