Reviews of IU Mobile

By: Indiana University App

List of user reviews and ratings for IU Mobile

Total ratings

3.25 (Rating count: 578)

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Review summary

IU Mobile is valued as an all-in-one campus hub with convenient features (notably Crimson Card Online), but reliability is poor. A large portion of reviews report the app failing to load (stuck on the IU logo), frequent login/authentication problems, and disruptive update prompts. Some users also experience crashes or instability, and a few flows push users to web logins, adding friction. The core concern is consistency and stability, even as the app's features remain useful when functional.

Pros

All-in-one hub for IU students with campus features in one app (centralized access)
Crimson Card Online has been a lifesaver
Many features that make campus life convenient when the app works

Cons

Frequent loading failures: app won’t load or gets stuck on the IU logo/startup screen
Repeated login/authentication issues: failed logins, being logged out, and auto-fill/password problems
Update prompts and update-related issues: prompts to update despite latest version, updates causing login outages or blocking app
Instability/crashes or bricked behavior: crashes when reopened or overall instability while using the app

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User Reviews

Recent rating average: 1.20

All time rating average: 3.25

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66% (31)

Date	Author	Comment
2026-01-12	Fa*****	The app never loads for me, and prevented me from getting my crimson card to scan into my room, since the card just magically disappeared over winter break.
The app never loads for me, and prevented me from getting my crimson card to scan into my room, since the card just magically disappeared over winter break.
2026-01-12	Le*****	App usually works fine with no issue. Recently though, the app has stopped working completely. It gets stuck on the IU loading screen, and I'm unable to access any features
App usually works fine with no issue. Recently though, the app has stopped working completely. It gets stuck on the IU loading screen, and I'm unable to access any features
2026-01-11	Gr*****	the app won't load
the app won't load
2026-01-10	Ka*****	the app is good when it decides to work. it gets stuck on the loading screen and won't open, making it impossible to do anything. the UI can be annoying, and the bus map works about 75% of the time. also when it has you log in and auto fill your info it bugs and has you manually enter it. if it does not work, dont include the auto fill feature
the app is good when it decides to work. it gets stuck on the loading screen and won't open, making it impossible to do anything. the UI can be annoying, and the bus map works about 75% of the time. also when it has you log in and auto fill your info it bugs and has you manually enter it. if it does not work, dont include the auto fill feature
2026-01-05	Em*****	New update made log in issues worse.
New update made log in issues worse.
2026-01-04	An*****	won't load anymore, just gets stuck on IU logo.
won't load anymore, just gets stuck on IU logo.
2026-01-04	Jo*****	It was a great app. until it completely stopped working. I work for IU and it was great for keeping up with hours a day paychecks. Now it won't work. I've deleted and redownloaded it multiple times.
It was a great app. until it completely stopped working. I work for IU and it was great for keeping up with hours a day paychecks. Now it won't work. I've deleted and redownloaded it multiple times.
2025-12-12	Ro*****	not loading, just a logo
not loading, just a logo
2025-10-05	Ch*****	won't load anymore, I click on the app and it's just the IU logo, not working. I tried to let it load to see if it was just being slow and waited for 15 minutes and nothing happened.
won't load anymore, I click on the app and it's just the IU logo, not working. I tried to let it load to see if it was just being slow and waited for 15 minutes and nothing happened.
2025-10-04	Mi*****	log in, reset password do not work
log in, reset password do not work