Reviews of inTaxi travel by taxi in Italy

By: InTaxi S.C.a R.L.

List of user reviews and ratings for inTaxi travel by taxi in Italy

Total ratings

4.34 (Rating count: 14,458)

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Review summary

Most reviews praise fast, easy access and friendly drivers, with reliable service when taxis are available. However, recurring issues include unreliable in-app booking, GPS/location detection problems, fare volatility and perceived price manipulation, nighttime availability gaps, and inconsistent customer support. Overall, the app is effective for travel but reliability and pricing transparency need improvement.

Pros

Fast pickup and on-time arrivals with courteous drivers.
Easy to use and user-friendly app.
Generally good drivers, clean taxis, and reliable service when taxis are available.
Useful for travel across multiple cities and helps with logistics.
Positive experiences when the service is available across different locations.

Cons

Unreliable in-app advanced booking and frequent 'date/time too early' errors; booking option can disappear.
GPS/location detection problems; app can't reliably determine or map your position.
Fare transparency issues; fares can spike or feel manipulated/inconsistent.
Nighttime availability gaps and poor communication about taxi availability.
Inconsistent customer support and responses from call centers.

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User Reviews

Recent rating average: 3.50

All time rating average: 4.34

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85% (23)

Date	Author	Comment
2026-05-25	Mo*****	easy to use, however confusing when calling a taxi. pickup up points are not always clear. they dont come to your required place. you might need to walk to the corner of main streets which is more convenient for drivers than passengers. also apply could be improved like uber tracking. all taxis are metered which is a big plus point.
easy to use, however confusing when calling a taxi. pickup up points are not always clear. they dont come to your required place. you might need to walk to the corner of main streets which is more convenient for drivers than passengers. also apply could be improved like uber tracking. all taxis are metered which is a big plus point.
2026-05-08	Jo*****	It's possibly the worst app I've ever come across. Lots of addresses are incorrect and bear no resemblance to reality - booked a future journey using a recognised address, but after the booking was made, the address shown had changed - to a street in a town 15km away! This street doesn't even show up in Google, Bing or Apple maps! Bookings disappeared ten minutes after making them. Completely unreliable rubbish. Avoid.
It's possibly the worst app I've ever come across. Lots of addresses are incorrect and bear no resemblance to reality - booked a future journey using a recognised address, but after the booking was made, the address shown had changed - to a street in a town 15km away! This street doesn't even show up in Google, Bing or Apple maps! Bookings disappeared ten minutes after making them. Completely unreliable rubbish. Avoid.
2026-05-06	su*****	good
good