EVA

EVA is the mobile workspace for teams that manage customer conversations via WhatsApp and channels linked to your organization's EVA account.

What can you do?

• Inbox: All open conversations, with filtering, search, and unread counts, all in one place.

• Conversation screen: See the entire thread, reply quickly, and easily view the attribution and status.

• AI switching: When enabled for your organization, you can turn AI assistance on or off for each conversation, allowing a team member to respond whenever they want.

• Real-time updates: Update the list and conversations when new messages arrive (depending on your organization's settings).

• Rich messaging: Text and attachments such as images and voice messages when your permissions and channel allow.

• Multi-business: Switch between organizations if your account has access to more than one.

Important note: EVA is only for authorized team members (agents) with an EVA account. Your organization administrator sets up channels, automation, and policies, and the features available to you will vary depending on that setting. For assistance, contact your organization's EVA officer or authorized support channel.