Reviews of Swvl - Daily Rides

By: Swvl for Mobility Solutions

List of user reviews and ratings for Swvl - Daily Rides

Total ratings

3.49 (Rating count: 148,774)

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Review summary

A large portion of reviews are negative. The most mentioned issues are poor customer service, frequent trip cancellations and unreliability, drivers with rude or unsafe behavior, and poor vehicle conditions (uncomfortable, no AC). Other recurring problems include app issues (login failures, missing routes) and concerns about safety/privacy and high prices. There are occasional mentions of a comfortable and timely ride, but these are rare. Overall, the app is widely perceived as unreliable and unsafe by many users.

Pros

Occasional comfortable and timely rides reported by some users.

Cons

Poor customer service and unresponsiveness
Frequent trip cancellations and unreliability (automatic cancellations, price changes)
Drivers rude, unsafe driving, and distractions (e.g., using phone while driving)
Poor vehicle conditions (maintenance issues, no AC, uncomfortable)
App reliability and security concerns (login problems, missing routes, data leakage)

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User Reviews

Recent rating average: 1.50

All time rating average: 3.49

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49% (134)

Date	Author	Comment
2026-05-22	Ah*****	cash handling fee?
cash handling fee?
2026-05-20	Ra*****	you have to read their policy before dealing with them because it is very hilarious and they have their ways to steal your money
you have to read their policy before dealing with them because it is very hilarious and they have their ways to steal your money
2026-05-18	Mi*****	Bad customer support
Bad customer support