Reviews of Simly - eSIM Internet Plans

By: Simly Ltd App

List of user reviews and ratings for Simly - eSIM Internet Plans

Total ratings

4.31 (Rating count: 1,783)

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Review summary

Users praise ease of use, travel-friendly features, and strong support, plus good value. However, reliability issues with eSIMs, weakened support responsiveness, installation difficulties, and mixed pricing perceptions are recurring concerns. Overall, the app is favored for travel and ease of use, but reliability and support remain key pain points.

Pros

Easy to use and user-friendly
Excellent / professional customer support (24/7)
Travel-friendly and reliable for travellers
Perceived affordable pricing / good value
Strong eSIM data experience

Cons

eSIMs occasionally stop working / reliability issues
Support quality has declined; slow/unresolved issues with chat bot
Installation/setup can be complicated
Some users perceive pricing as high or not competitive

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User Reviews

Recent rating average: 3.90

All time rating average: 4.31

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37% (40)

Date	Author	Comment
2026-07-31	Dr*****	This app is a complete failure and very bad; I do not recommend using it.
This app is a complete failure and very bad; I do not recommend using it.
2026-07-27	S *****	app works great in Turkey and AWFUL in Jordan, connection is bad, and in many situations I've faced "not connected to internet " where I needed the connection badly (navigation, access to formal sites, etc)
app works great in Turkey and AWFUL in Jordan, connection is bad, and in many situations I've faced "not connected to internet " where I needed the connection badly (navigation, access to formal sites, etc)
2026-06-14	Ir*****	waste of money! did not work! i had to buy a sim at the airport. I paid 63 dirhams for nothing. I asked for refund but that was ignored, instead someone contacted me providing some technical fix which was also useless.
waste of money! did not work! i had to buy a sim at the airport. I paid 63 dirhams for nothing. I asked for refund but that was ignored, instead someone contacted me providing some technical fix which was also useless.
2026-05-13	Sa*****	excellent product. easy to use. coverage excellent 👍🏻
excellent product. easy to use. coverage excellent 👍🏻
2026-05-12	Gh*****	It's great overall. I used it in Belgium and in the UAE. I was fully satisfied.
It's great overall. I used it in Belgium and in the UAE. I was fully satisfied.
2026-05-12	Ab*****	does the job, good and fast support
does the job, good and fast support
2026-05-12	Ra*****	excellent ☺️
excellent ☺️
2026-05-12	jo*****	its so useful, i can call my family when im lost because i have 3g
its so useful, i can call my family when im lost because i have 3g
2026-05-12	Gr*****	easy to install, easy to top up Made the experience enjoyable and stress free
easy to install, easy to top up Made the experience enjoyable and stress free
2026-05-12	Ab*****	great app and highly recommended
great app and highly recommended