Lexfy

Lexfy — Intelligent Customer Service for Law Firms

Lexfy is a complete customer service platform for law firms that want to organize conversations, capture leads, and automate initial contact using artificial intelligence.

With Lexfy, you manage all your WhatsApp conversations in a single dashboard, track your leads in a customer service funnel, and use AI agents to qualify contacts and automatically schedule consultations.

All this in a simple, organized, and accessible way from anywhere via the app.

Key Features

Conversation Management

Track WhatsApp messages in real time

View the complete history of each contact

Filter conversations by status, agent, or inbox

Intervene manually whenever necessary

Lead Funnel

Organize contacts in a visual Kanban-style funnel

Create custom stages for your customer service flow

Move leads manually or automatically with AI

Track the progress of each contact until conversion

Artificial Intelligence Agents

Automate the first contact with the office

Configure tone of voice, rules, and service hours

Automatically qualify leads during the conversation

Schedule consultations directly in the lawyer's calendar

Intelligent Data Capture

Extract important information during the service

Capture data such as name, phone number, type of case, urgency, and other custom fields

Automatically organize lead data in the system

Multiple WhatsApps

Connect multiple WhatsApp numbers to the same panel

Separate by areas of expertise or Team Management

Manage connection status and reconnect via QR Code

Integrated Calendar

Integration with Google Calendar

Automatic appointment scheduling

Respect for available times and appointment duration

Reports and Analytics

Track conversion and performance metrics

Analyze conversation volume and average response time

Evaluate results by agent or period

Identify bottlenecks in customer service

Team Management

Access control with different permission levels

Distribution of conversations among team members

Individual performance monitoring

Notifications

Alerts when a lead needs human attention

Notifications of conversations awaiting response

Notifications about WhatsApp connection status

Integrations

Lexfy integrates with important tools in the legal ecosystem:

Google Calendar (appointments)

ZapSign (digital document signature)

AdvBox (case management)

Webhooks for system integration External Support

Support for multiple WhatsApp providers

Requirements

An active Lexfy account is required.

The application functions as an extension of the web version, allowing you to monitor your office's customer service from anywhere.

Lexfy is part of the 4Juris ecosystem, specializing in digital solutions for the legal market.

Organize your customer service, capture more leads, and intelligently automate your office.