inboxbase

inboxbase is a WhatsApp-first business messaging platform that brings every customer conversation into one shared team inbox — across WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, email, and a web chat widget.

Built for support and sales teams, inboxbase lets you reply faster, automate the repetitive work, and keep every customer's history in one place.

KEY FEATURES
• Unified team inbox — WhatsApp, Messenger, Instagram DM, SMS, Telegram, Email, Web Chat and more, all in one view.
• Assign, snooze, label and resolve conversations as a team.
• Quick replies and message templates for instant, on-brand responses.
• AI-powered reply suggestions and conversation summaries.
• Visual automation flows — build no-code workflows that greet, route, tag and follow up automatically.
• Broadcasts — send WhatsApp template campaigns to opted-in contacts.
• Built-in CRM — contacts, segments, custom fields, and lifecycle stages.
• Integrations with HubSpot, Salesforce, Zoho, Pipedrive, Slack, Zendesk, Google Sheets and more.
• Real-time notifications so you never miss a customer message.
• Workspaces with role-based access for owners, admins, managers and agents.

WHY TEAMS CHOOSE inboxbase
Stop juggling personal phones and scattered apps. inboxbase centralises customer messaging so your whole team can collaborate on one conversation thread, with the context, automation and reporting a growing business needs.

inboxbase requires an inboxbase account. Some channels (e.g. WhatsApp Business) require connecting your own business accounts.