Reviews of Faceter Video Surveillance

By: Faceter South Africa (PTY) LTD

List of user reviews and ratings for Faceter Video Surveillance

Total ratings

3.65 (Rating count: 3,359)

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Review summary

Users praise the app for strong live viewing but cite frequent instability, including connection drops, offline cameras, and unreliable recording. Billing/policy concerns, such as gated features, unexpected charges, and tough cancellation, are also common. Verification codes sometimes fail. Overall, sentiment is mixed with significant reliability and pricing concerns despite positive remarks about live functionality.

Pros

Strong live view and playback when the feature is functioning.
Perceived as one of the best security camera apps, often outperforming competitors.
Overall positive user sentiment with multiple users expressing love for the app.

Cons

Unstable connectivity and server-related problems leading to failed connections.
Reliability issues: app crashes, cameras going offline, and recording failures.
Subscription and billing problems: features gated behind payment, unexpected charges, and difficult cancellation.
Verification/login codes often not working.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.65

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32% (23)

Date	Author	Comment
2026-05-03	Da*****	wow
wow
2026-04-27	No*****	Not receiving activation email, app useless. 20 minutes later, still nothing. Yes I checked spam, yes I checked spelling, yes I've reinstalled cleared cach and data. Still doesn't work. Tried with a different email address. Same problem, wth?
Not receiving activation email, app useless. 20 minutes later, still nothing. Yes I checked spam, yes I checked spelling, yes I've reinstalled cleared cach and data. Still doesn't work. Tried with a different email address. Same problem, wth?
2026-02-02	Ga*****	won't play recording but lets me scroll through with image
won't play recording but lets me scroll through with image
2025-12-12	Fa*****	better than alfred because i want to watch live it loading. Playback work fine.
better than alfred because i want to watch live it loading. Playback work fine.
2025-10-09	Jo*****	THE BEST APP OUT THERE!
THE BEST APP OUT THERE!
2025-10-04	神 *****	it was great when it worked, now, for no reason that I can see, it's not working anymore.
it was great when it worked, now, for no reason that I can see, it's not working anymore.
2025-07-23	Ma*****	this app is the best app
this app is the best app
2025-05-22	ma*****	Hahahhahaah it's a free app to download but you can't use it without payment I'm like 99.9% sure that's illegal in every country possible. How the hell is this not shut down
Hahahhahaah it's a free app to download but you can't use it without payment I'm like 99.9% sure that's illegal in every country possible. How the hell is this not shut down
2025-05-11	Ma*****	wouldn't connect
wouldn't connect
2025-04-20	Ba*****	it worked smoothly only 12 hours today it is showing several motions while there is no motion happening
it worked smoothly only 12 hours today it is showing several motions while there is no motion happening