Reviews of Coinchange

By: Coinchange Financials Inc.

List of user reviews and ratings for Coinchange

Total ratings

3.60 (Rating count: 568)

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Review summary

Coinchange offers a user-friendly interface with attractive yields and initial responsiveness from support. However, many users face serious issues such as account freezing, inability to withdraw funds, and repeated re-verification requests. Customer support is often unresponsive or unhelpful, resulting in frustration. Some users report potential regulatory concerns. While some users trust the platform and enjoy good returns, withdrawal and support problems are common and serious concerns.

Pros

Helpful and responsive customer support in some cases
User-friendly and easy to navigate app interface
Offers slightly higher yields compared to some competitors
Allows relatively easy deposits and initial withdrawals for some users
Good APY for stablecoins like dollar coins

Cons

Frequent issues with withdrawing funds, including account freezing and re-verification delays
Poor and inconsistent customer support with lack of direct phone contact
Account freezing or flagging without clear reasons causing funds to be inaccessible
Verification process bugs such as failure to scan ID or receive required PINs
App and company possibly not complying with regulations, impacting user trust

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User Reviews

Recent rating average: 3.20

All time rating average: 3.60

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7% (11)

Date	Author	Comment
2024-03-20	Mi*****	Tried changing phone number twice a year ago and a month ago they replied with "someone will reach out soon" never got back. if I had money with them they would be useless to get it out!!!!
Tried changing phone number twice a year ago and a month ago they replied with "someone will reach out soon" never got back. if I had money with them they would be useless to get it out!!!!
2022-06-24	Pr*****	Coinchange has kept their promise. I invested a large amount with them, withdrew some to test and transfered it back. Overall the team was very helpful in answering my questions.
Coinchange has kept their promise. I invested a large amount with them, withdrew some to test and transfered it back. Overall the team was very helpful in answering my questions.