LokiConnect

LokiConnect helps businesses manage customer communication from a shared mobile workspace connected to their WhatsApp Business account.

With LokiConnect, authorized team members can:

• View and reply to customer conversations
• Share inbox access across teams and assign chats
• Use approved message templates
• Create and monitor broadcasts for opted-in contacts
• Organise contacts and customer information
• Use workflow automation and follow-up tools
• Track message and campaign activity

LokiConnect is designed for businesses already using the LokiConnect platform. A valid LokiConnect account, organisation access and an active internet connection are required. Available features may depend on your organisation’s plan, assigned permissions and connected WhatsApp Business configuration.

LokiConnect is a business communication management platform and does not replace the consumer WhatsApp application.