callstats monitoring for Amazon Connect

A chrome extension solution for monitoring amazon connect CCP from callstats.io.

callstats monitoring for Amazon Connect

Extension stats

Users: 12
Version: 1.0.3 (Last updated: 2019-11-09)
Creation date: 2019-11-08
Risk impact: Moderate risk impact
Risk likelihood:
Manifest version: 2
Permissions:
  • tabs
  • activeTab
Size: 382.98K

Other platforms

Not available on Android
Not available on Firefox
Not available on Edge
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Extension summary

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS

  1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
  2. Reload or open the web browser tab where Amazon Connect CCP is present
  3. Contact your Amazon Connect administrator to get the activation key for your organization
  4. Enter the activation key in the Chrome extension UI
  5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

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Extension safety

Risk impact

callstats monitoring for Amazon Connect requires a few sensitive permissions. Exercise caution before installing.

Risk likelihood

callstats monitoring for Amazon Connect may not be trust-worthy. Avoid installing if possible unless you really trust this publisher.

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