Operata Collector

Name: Operata Collector
Rating: 3.2857142857142856 (7 reviews)
Author: Operata

A browser based data collector and agent messenger for alerting and reporting issues.

▶

Download

Install Compare

Operata Collector is a powerful Chrome extension designed for cloud contact centers to enhance performance monitoring and issue resolution. It collects comprehensive environmental data including WebRTC, system metrics (CPU, memory), network statistics, CCaaS logs, and headset information such as background noise and audio levels. Agents receive real-time alerts and can self-resolve common issues like bandwidth congestion and audio latency through a dedicated messenger. Additionally, it streamlines agent reporting and feedback, allowing support teams instant access to detailed logs without interrupting agents. Compatible with leading platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, Salesforce Service Cloud Voice, ServiceNow, and Zendesk, Operata Collector ensures transparent data collection to improve customer experience and operational efficiency.

Extension Productivity Communication AI SaaS

By:

Operata

Users:

200,000

Rating:

3.29

(7)

Version:

1.7.34 Last updated: 2025-06-23

Creation date:

2020-08-11

Risk:

Permissions:

system.cpu
system.memory

Host permissions:

http://*/*
https://*/*

Size:

1.03MB

Email:

de*****@operata.com

URLs:

Full description:

Source:

Chrome Web Store

Data ingested on:

2025-07-09

Ranking

# 1,256 ▲ 29

Other rankings

#9671 in Workflow & Planning ▲ 5

#74 in collection keyword 22 ▼ 1

#86 in environment keyword 15 ▼ 1

#133 in feedback keyword 25 ▲ 2

#146 in messenger keyword 15 ▼ 5

Upgrade to see more rankings

User reviews

Constant "unstable connection" notifications, on what feels like every VOIP call, are annoying and distracting. In-house IT dept cannot assist with identifying the problem or solving it, so it's a useless notification. Upgraded internet to 100mbps/50mbps and purchased Mesh Nodes with Beaming, still get these reports. Have Switched to Edge now, hopefully that will help. Can't turn off these notifications, no one does anything about the notifications, from UX/CX point of view that makes this extension a negative to the revenue I can create for myself and my employer.

Jo*****, 2024-06-07

Great platform for monitoring CX with Amazon Connect and a disparate Contact Centre team. Gives agents a great way to provide feedback on each call and with their new update provides feedback to agents for events such as not having their headset enabled for audio. Straight forward to deploy and the team help you every step of the way.

Jo*****, 2024-03-06

The fact Google allow this to be installed without notifying users and that employers can monitor every move without the employees knowledge is rude, unethical and show Google cannot be trusted by users for their privacy. Yes if you use a work computer it is the employer rights to do so but it should not be done without notifying users it was installed and to provide some explanation what data is being collected.

Ee*****, 2023-11-11

View all user reviews ›

Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

Operata Collector requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Allows access to all websites, posing a significant security risk as it can monitor and modify data from any visited site.
High ******* ******* **** *** ****** ***** *** ***** ** ******* **** ********* ********* ** * *********** *****

Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

Operata Collector is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
Medium **** ********* *** ****** **** ****** ********* ********** *** *** ** ****** ** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

Upgrade to see full risk analysis details

Instantly check and monitor your browser extensions' risks and permissions with Extension Guard.