Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.

What is Operata Collector?

Operata Collector is a Chrome extension designed specifically for cloud contact centers. It collects and correlates numerous types of data including call data, hardware performance, and agent feedback. This helps pinpoint issues impacting customer experience. Additionally, it provides agents with environmental information along with the means to troubleshoot minor complications independently. The plugin is compatible across multiple platforms such as Genesys, Amazon Connect, and more.

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Stats

By: Operata

View on Chrome Web Store

Users: 80,000+

Rating: 4.20 (5)

Version: 1.6.35 (Last updated: 2024-04-18)

Creation date: 2020-08-11

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

system.cpu
system.memory

Host permissions:

http://*/*
https://*/*

Size: 819.20K

Email: de*****@operata.com

URLs: Website ,Privacy policy

Stats date:

Chrome-Stats Rank

# 3088 ▼ 59

Other rankings

#9736 in Workflow & Planning ▲ 18

#72 in environment keyword 13 ▼ 1

#140 in agent keyword 48 ▲ 2

#142 in collection keyword 40 ▲ 1

#172 in system keyword 24 ▼ 1

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Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:

WebRTC data.
Agent system data, memory usage, CPU utilization.
Network data.
CCaaS logs.
Agent feedback and reporting.
Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment: Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

User reviews

Great platform for monitoring CX with Amazon Connect and a disparate Contact Centre team. Gives agents a great way to provide feedback on each call and with their new update provides feedback to agents for events such as not having their headset enabled for audio. Straight forward to deploy and the team help you every step of the way.

John Micallef, 2024-03-06

The fact Google allow this to be installed without notifying users and that employers can monitor every move without the employees knowledge is rude, unethical and show Google cannot be trusted by users for their privacy. Yes if you use a work computer it is the employer rights to do so but it should not be done without notifying users it was installed and to provide some explanation what data is being collected.

Eeron Akselrod, 2023-11-11

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Safety

Risk impact

Operata Collector may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.