Operata Collector

A browser based data collector and agent messenger for alerting and reporting issues.

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Operata Collector Chrome Extension for Enhanced Agent Experience

Operata Collector is a Chrome extension designed specifically for cloud contact centers. It collects and correlates numerous types of data including call data, hardware performance, and agent feedback. This helps pinpoint issues impacting customer experience. Additionally, it provides agents with environmental information along with the means to troubleshoot minor complications independently. The plugin is compatible across multiple platforms such as Genesys, Amazon Connect, and more.

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Extension stats

By: Operata

Users: 200,000+

Rating: 3.67

(6)

Version: 1.7.18 (Last updated: 2024-12-12)

Creation date: 2020-08-11

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

system.cpu
system.memory

Host permissions:

http://*/*
https://*/*

Size: 847.87K

Email: de*****@operata.com

URLs: Privacy policy

Ranking

# 1,764 ▲ 1

Other rankings

#10505 in Workflow & Planning ▲ 15

#71 in environment keyword 15 ▲ 5

#96 in experience keyword 30 ▲ 4

#110 in collection keyword 13

#133 in messenger keyword 15 ▲ 1

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Other platforms

Antique Collector (v1.3.5)

3.24

(52) 13,064+

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:

WebRTC data.
Agent system data, memory usage, CPU utilization.
Network data.
CCaaS logs.
Agent feedback and reporting.
Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment: Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

User reviews

Constant "unstable connection" notifications, on what feels like every VOIP call, are annoying and distracting. In-house IT dept cannot assist with identifying the problem or solving it, so it's a useless notification. Upgraded internet to 100mbps/50mbps and purchased Mesh Nodes with Beaming, still get these reports. Have Switched to Edge now, hopefully that will help. Can't turn off these notifications, no one does anything about the notifications, from UX/CX point of view that makes this extension a negative to the revenue I can create for myself and my employer.

John Hammerton, 2024-06-07

Great platform for monitoring CX with Amazon Connect and a disparate Contact Centre team. Gives agents a great way to provide feedback on each call and with their new update provides feedback to agents for events such as not having their headset enabled for audio. Straight forward to deploy and the team help you every step of the way.

John Micallef, 2024-03-06

The fact Google allow this to be installed without notifying users and that employers can monitor every move without the employees knowledge is rude, unethical and show Google cannot be trusted by users for their privacy. Yes if you use a work computer it is the employer rights to do so but it should not be done without notifying users it was installed and to provide some explanation what data is being collected.