Menu.am - Food & More Delivery

Be careful. I made order, they mentioned delivery time 9:30-9:40, but their courier arrived at 9:16, I wasn’t expecting him sooner because I order from menu.am for 7 years and they are never soon, but sometimes late. So I could not know that this time first ever they will arrive soon. I wasn’t expecting that and wasn’t attentive that time. 9:35 I wrote to them to know where is the order, and it became obvious the courier already left and they are not going to give my money back. So I lost 12000 amd (about 30usd) because their courier arrived sooner. Will not use this app ever again.

I had the worst experience with your service. I ordered sushi sets worth approximately 63,000 AMD for a birthday party, with the desired delivery to be around 12:00 AM as part of a surprise. However, the support chat agent rudely intervened, pushing us to accept a different delivery time that was not suitable. When I declined, the representative continued with an arrogant attitude, insisting that the amount would be charged regardless. I then contacted the restaurant directly, coordinated the delivery with them, and informed the support agent that we would handle it ourselves. Instead of resolving the matter, I received a phone call where I was told they were making an exception by allowing me to collect the order myself. What kind of exception is that? Is your platform truly built in a way that works against your customers? This experience was not only frustrating but completely unacceptable. I hope you seriously review how your support team communicates with customers and handles such situations. Doing me an EXCEPTION? What exception you du**s, the one that we are never going to use your service anymore?