HomeExchange - House Swapping

I had awesome experiences with HomeExchange. I met amazing places and neighborhoods. Every time I hosted my experiences were amazing too

HE has been an incredible tool for welcoming guests into my home and being welcomed around the world. I have exchanged with some truly wonderful people! It does take more effort to arrange exchanges than simply hitting the book button, and I have found overseas members more responsive than those in the US. I had a last minute cancellation once and difficulty reaching someone for help (probably due to my inexperience), but did eventually get reimbursed for most of the hotel costs I incurred. I have really enjoyed this platform and have recommended it to many others.

I can’t think of a bigger waste of money than my joining HomeExchange. They’re using a faulty database of zip codes; my correct zip code results in listing my home in an incorrect town hundreds of miles away. (It’s not just me; it’s my fellow townspeople). Even though my in-town location should be considered premium, outlying communities appear closer. I’ve tried “chatting” with support but that’s futile - requests go nowhere. They make it impossible to find a phone number, submit a bug report, or email for human customer support. Now I’ve received notification that my listing is fraudulent and auto-declined (although it seems to be live, albeit with a dramatically incorrect location). I wouldn’t join without seeing how homes near you are faring.