Charlie Hebdo.

I have been reading Charlie Hebdo for years (paper subscription) and occasionally peaked at the app. I just tried the app (iPhone) and subscribed two days ago then unsubscribed when I noticed two things: - latest editions cannot be accessed (they are but can’t be opened) - the app stopped working entirely yesterday. It just loads and loads... I am not sure if it is just me but they are going to lose a lot of business if they don’t fix it soon. :(

I’ve been purchasing from their app for the past 5 years; never had a problem accessing the digital magazines... until the most recent update. Now the app is telling me that I have to create an account and pay for the magazines again!! What the hell is going on?

This is yet one more modification being written on October 2, 2019. Yesterday, I decided to take a look at some of the newly available issues. Unfortunately, I couldn’t, because once again, I was unable to log on. Whereas a few days earlier, for the first time I was asked to put in my iTunes password, this time that option no longer existed and with the loss of that option, once again I was unable to get online. I should note once again that my current subscription set for automatic renewal is currently valid until the end of 2019 and so the initial problem remains, i.e., I’ve paid for all of the subscriptions for many years, but the new version of the app has taken away every one of the issues I have paid for going back to the first issue available after the attack and has also failed to allow me to access any of the issues this year except during the very brief period referred to before. As of now, what used to be an excellent app is now a complete disaster. Efforts to contact Charlie Hebdo have received no response and apparently iTunes does not monitor the performance of apps available on its site and takes little or no responsibility for the behavior of whomever is responsible for the App. This is a further modification of the note below. I decided to once more try obtaining the issues I have paid for. This time which was earlier today, September 28, 2019, unlike any other time, I was asked to put in my iTunes password and « Voila! » a year’s worth of issues appeared and I will apparently be able to access all of them. While this is a welcome change, it is insufficient for me to change my one star rating. There are a couple of reasons for this: 1)While I expect to look at a few of the back issues, a major value of Charlie Hebdo, is its relevance to contemporaneous events, i.e., what is going on at the time of publication. These back issues have lost their immediate relevance which means they have lost much of their value. 2)The restoration only goes back to January 3, 2018 and all of the issues purchased prior to that date, are still missing. These missing issues have been paid for, but as best I can tell, are no longer available to me. My online purchases of Charlie Hebdo go back all the way to the initial issue published after the terrorist attack. This issue, and all of my other issues between that time and the aforementioned issue referred to above are all missing. 3) I only discovered by chance that the problem of accessing my paid for subscription had been solved. The persons responsible for the App did not have the decency to notify subscribers that the access problem had been solved, at least partially. And of course, the Apology which should have been issued to subscribers along with a free extension of the subscription to make up for the access problem has not been offered. 4. We readers have good reason to resent the increased subscription cost, considering how poorly we have been treated by whomever is responsible for the App. ****************************************************************** NOTE: The comments above are the note modification referred to below. I’m modifying this note sent a few days ago to note that I have checked the status of my subscription on both Apple’s site listing my subscriptions and also on Charlie Hebdo’s site. They both confirm my subscription due to renew automatically. And yet, what I have written below remains true. And as noted below, my notes written on Charlie Hebdo’s site, explaining the situation have been ignored. As of now, the situation remains unchanged. For several years I have been a digital subscriber and received copies with no difficulty. All of the purchased copies, have remained on line and easily accessible. Suddenly a change was made in the app and I found that all of my purchased copies were gone and I needed to sign in for the first time in years. When I attempted to sign in I wasn’t recognized. I found that neither my password or email was recognized. I should add that I have changed neither one of them during the period when I have used this app. I sent three emails in an effort to correct this problem. My written French is poor so the first note which received no response was in English. About a week later having received no response I wrote another in perhaps poor French but certainly comprehensible. When this too received no response I sent a third one written in both French and English. Again, there was no response and that is why I am writing this note. I have a currently paid for subscription and yet I am receiving no new copies and in addition all of the copies I have received and paid for in the past are no longer available.