Time To Pet

Why is your service adding a tip automatically? The customer should be controlling that. Please address this.

Even with the amount of battery this app uses it still gives really inaccurate readings at times. It’s super annoying to be taking dogs for long walks and then send a report that makes it look like you were just on one block. Please fix the gps on this app

I strongly believe this app needs a feature on the homepage that allows internal staff to rate pets, visible only to employees. This would avoid hurting clients’ feelings while giving sitters a realistic understanding of potential risks. It should be clearly marked—using something like a ⚠️ or 🚩—to indicate if a pet has shown dangerous or problematic behavior. Most businesses using this app are small teams with multiple sitters, and owners don’t always assign the same sitter to the same client. Scheduling depends on availability, so replacements happen often. The problem is that pet owners tend to soften or sugarcoat their pet’s behavior in the notes to increase their chances of getting bookings. At the same time, sitters are usually encouraged to write neutral or positive reports after each visit. As a result, there’s a serious gap between the reality of the pet’s behavior and what a new sitter expects. There is also no proper place for me to leave a strong warning for future sitters. I would want to clearly warn others that this dog can be very difficult and requires extreme caution, but future sitters are unlikely to read every past report. If they only read the owner’s notes, they may think the dog is manageable or even “not bad,” which is very misleading. Today, I was assigned to care for a pit bull–boxer mix for the first time because her regular sitter was unavailable. The owner’s note said: “The trickiest part of walking XX is that she has been unpredictable with lunging or growling at dogs, but she’s done a lot of training and does this less now while on a prong collar and with suitable distance from other dogs. In the past she has reacted to people, bikes, or scooters but is doing much better now.” In reality, this description was extremely misleading. On our way back home, a person passed by on a scooter. XX immediately became highly reactive—barking aggressively and pulling hard on the leash to chase the scooter. The force caused the clip on her collar to loosen, and the leash came off completely. The moment she realized she was free, she started wandering the streets. We were just steps away from home—literally one turn and less than twenty steps—but it felt like the longest hour of my life. No matter what I did, she wouldn’t let me get close. I had to quietly follow her, waiting for the right moment to regain control. During this time, there were pedestrians passing by, including someone with a baby, as well as other dogs being walked nearby. I was terrified something serious might happen. Eventually, a kind couple from the neighborhood helped calm her down. Together, we tried to put the leash back on, but we failed multiple times. Then, another dog owner approached, mistakenly thinking we were just interacting with the dog. His dog came close, and XX—still unleashed—suddenly charged, barking and attacking the other dog. Thankfully, the other owner was strong enough to restrain both dogs, giving me a chance to put the leash back on. He fell during the struggle but, fortunately, was not injured. With the help of the same kind neighbors, we finally managed to safely walk XX back home. This was one of the most stressful experiences I’ve ever had. I was so shaken that I woke up from a nightmare right now couldn’t go back to sleep and have to write the review now that can cause developers attention. Situations like this highlight a serious issue: pet owners downplay risks, business owners want to maximize bookings, and sitters are left unprepared. If there had been a clear ⚠️ or 🚩 warning on the homepage about this pet, I would have declined the assignment or at least discussed it with my boss. The job could have been given to someone more experienced or physically capable. Additionally, pets with known behavioral risks should not be priced the same as others. If a pet carries a ⚠️ risk flag, clients should pay a higher rate, and sitters who are willing and qualified can choose to take on that responsibility