Dobiquity: Mystery Shopper

Dobiquity is a digital platform that helps hospitality and tourism enterprises to improve business performance by replacing inefficient manual processes with powerful but affordable apps. The growing suite of apps covers a range of business activities from gathering customer feedback to stocktaking. The app suite is supplemented by helpful reporting tools and a comprehensive Knowledge Hub offering expert advice on important management topics.

– This app allows hospitality owners and managers to self-manage the mystery shopping process for their business using best practice evaluation criteria and producing comprehensive results. – Enables mystery surveys to be completed for hotels, restaurants, bars and cafes. – Allows the mystery shopper to easily assess the quality of all aspects of the customer experience and to attach comments and photos to enhance their feedback.