Mi Movistar Ecuador

Name: Mi Movistar Ecuador
Rating: 4.4 (2434 reviews)
Author: OTECEL S.A.

By: OTECEL S.A. App

Productivity

Overview

Version:

20.12.0

Last updated: 2026-05-20

Ranking

#37,635 ▼ 61

Overall

Features & Capabilities

Mi Movistar Ecuador es la app oficial para gestionar tu línea móvil de Movistar. Desde la app puedes consultar tu saldo, ver detalle de bonos de megas, minutos y SMS, realizar recargas, contratar paquetes de internet y descargar tus facturas de los últimos 6 meses, todo de forma rápida y segura.

Además, tienes acceso a ofertas exclusivas, seguimiento de solicitudes de servicio y chat directo con atención al cliente para resolver dudas. Descarga la app y gestiona tu cuenta desde cualquier momento.

User Growth & Download Statistics

App Task Management Communication

By:

OTECEL S.A.

Rating:

4.40

(2,434) 1 ratings

Version:

20.12.0 Last updated: 2026-05-20

Version code:

885822605

Creation date:

2014-11-06

Compatible devices:

Size:

56.90MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-07

Compare stats and ranking:

Ranking

# 37,635 ▼ 61

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

OTECEL S.A.

Apple Apps Store

https://apps.apple.com/us/app/mi-movistar-ecuador/id933277696

Website:

http://www.movistar.com.ec/site/

User Reviews

Most reviewers praise the app for core tasks (recharges, balances) and occasional app-based benefits, noting it can be effective when it runs smoothly. The main recurring issues are stability (crashes/not opening), billing and payment problems (unwanted charges or misapplied balances), unwanted activations and difficulty canceling services, weak support, and UX gaps (missing widgets, no dark mode, limited promotions). Overall, usefulness is acknowledged but reliability and control over services need fixes.

Pros

Core functionality is available in the app (recharges, balance checks, and basic account management).
Users report exclusive benefits or promos for using the app to recharge or buy plans.
Generally positive sentiment when the app works, with references to smooth performance.
Useful for quickly checking balances and reviewing usage.

Cons

Frequent stability issues: the app crashes, closes by itself, or fails to open on some devices.
Billing and payment problems: charges for non-existent services, payment processing errors, and suspected balance theft.
Unwanted activations and difficulty canceling or reducing services through the app.
Poor customer support and long wait times when seeking help.
UX/design gaps and feature gaps: missing widget for data, requests for dark mode, and reduced access to promotions.

Recent reviews

No solamente son complicados y te hacen esperar asta 48 horas para un servicio que YA pagaste (asta ahora no tengo señal) pero el servicio al cliente is terrible, te hablan feo y no te quieren ayudar cómo es. La actitud de la gente es pésima y al final no solucionan tu problema. Pides a un supervisor y hay menos te ayudan y te dan más mala actitud y ni siquiera te pasan con el/la supervisor/a. El pero servicio de mi vida.

by Va*****, 2026-07-21

Movistar EC has been the most difficult AP and company to manage in the world. I’ve used Movistar in about five different other countries and they’re answering machine was never full, I could text them with no problem, I could contact them online with no problem. This app has none of these features. I talked to a wonderful intelligent BOT that simply put me on an endless loop of useless FAQs. When FINALLY I got transferred to a human being, she gave me the *001 number and that gets me nowhere. I am in Mindo, nowhere near (Quito) to get service done online or over the phone. If I were living in the city, I would just walk to the office and pay or talk to someone and get things done, but I can’t get anything done out here right now. Lastly, there’s nothing to choose to converse in English. I am fluent in Spanish, but it doesn’t really help when there’s no avenues in which to get answers. All I want to do is give you more money for services that I want on your phone, but you make that impossible.