OhMD HIPAA Compliant Texting

OhMD is a HIPAA-compliant omni-channel patient communication platform designed for physician practices dealing with high inbound call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, enabling you to manage all patient communications from a single system.

It uses a hero-in-the-loop model where AI handles routine requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff input is needed, teams can step into, respond to, or take over conversations from the same inbox, ensuring automation never sacrifices visibility or control. OhMD combines secure texting, calling, and AI voice in one platform, keeping patient conversations centralized, searchable, and properly assigned to reduce front desk interruptions and staff burnout. Core capabilities include AI-assisted call answering and scheduling, secure texting and call-to-text deflection, a unified inbox for calls, texts, and web chat, smart routing based on patient intent, and human takeover of AI conversations when needed.