Lilypad CRM

I hope my experience saves you the headache, burden and lost time-revenue. Lilypad promised a 5-minute account import process. Our implementation took over 5 months. Account ID matching with their CaliConnect database required 2+ months of waiting. The dedicated implementation manager lacked platform familiarity and manually entered accounts one-by-one, introducing data errors that persist: accounts now sit under wrong distributors and still contain corrupted legacy information. Customer support failed to address reported issues across multiple calls and emails. Escalation to technical leadership resulted in dismissal, not resolution. Product Functionality Issues UI bugs that break usability: dropdown menus disappear behind dashboard layers when window is resized Map pins don't match account lists Survey form fields malfunction or don't function as designed Survey creation documentation is outdated and unclear; no guided workflows offered "Route planning" features marketed as functional underperformed Data Quality Issues The CaliConnect database, positioned as a 18,000-account asset for territory expansion, lacks basic contact data (no buyer names, emails, local phone numbers). Their planner is cumbersome and provides zero routing capabilities The map descriptions are often mismatched too. Financial Impact Over $20k in lost revenue post-migration. Discovered overcharges for Encompass Data reports that weren't needed. Traffic dropped measurably during transition. Bottom Line Core functions work poorly. Implementation support is unprepared. No free trial exists—a red flag worth noting. It is without question the poorest UI/UX and should not be allowed in the App Store

Been using this app for almost a year now. It’s never worked properly, buttons don’t work when you press them, app crashes/freezes, accounts don’t show up in search. List goes on, I’ve reached out to support and nothings been fixed and it sounds like they are aware of the issues.

How come the “back” button doesn’t function? Someone needs to develop a better module, maybe a different card layout. Everyday usage of these is pretty terrible. Maybe hire so new developers?