Tourist Refund Scheme

Name: Tourist Refund Scheme
Rating: 3.8 (47 reviews)
Author: Department of Home Affairs

By: Department of Home Affairs App

Travel

Overview

Version:

2.1.0

Last updated: 2026-05-06

Ranking

#192,953 ▲ 8,212

Overall

Features & Capabilities

This is the Department of Home Affairs Tourist Refund Scheme (TRS) mobile application (the app).

The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions.

When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia.

If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you will be able to use a dedicated queue to lodge your TRS claim.

User Growth & Download Statistics

App

By:

Department of Home Affairs

Rating:

3.80

(47) 0.10

Version:

2.1.0 Last updated: 2026-05-06

Version code:

884823941

Creation date:

2014-10-16

Compatible devices:

Size:

19.50MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-22

Compare stats and ranking:

Ranking

# 192,953 ▲ 8,212

For Developers

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Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Department of Home Affairs

Apple Apps Store

https://apps.apple.com/us/app/tourist-refund-scheme/id910855751

User Reviews

Users generally praise the app for fast refunds, ease of use, and a convenient QR code for TRS agents, which can save time at the airport. However, multiple reviews report crashes and stability problems, particularly during invoice entry, and some experience data-entry issues. A common frustration is the lack of a dedicated fast lane for app users, with reports of long queues or not being accepted in Sydney. Overall, the app performs well for many but crashes and airport processing friction are the most-repeated downsides.

Pros

Very fast refunds at the airport; refunds processed quickly
User-friendly and easy to use
QR code is readily generated for TRS agents
Saves time and reduces airport processing duration

Cons

Frequent crashes and stability issues, especially during invoice/data-entry
No dedicated fast line for app users; you still queue and may be told to fill out manual forms
Occasional rejection or not being accepted in Sydney / TRS leading to extra hassle