Features & Capabilities

This is the Department of Home Affairs Tourist Refund Scheme (TRS) mobile application (the app).

The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions.

When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia.

If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you will be able to use a dedicated queue to lodge your TRS claim.

User Growth & Download Statistics

App
By:
Department of Home Affairs
Rating:
2.40
(21)
Version:
2.1.0 Last updated: 2026-05-06
Version code:
884823941
Creation date:
2014-10-16
Compatible devices:
Size:
19.50MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-05
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Department of Home Affairs
Apple Apps Store
https://apps.apple.com/us/app/tourist-refund-scheme/id910855751

User Reviews

Users generally praise the app for fast refunds, ease of use, and a convenient QR code for TRS agents, which can save time at the airport. However, multiple reviews report crashes and stability problems, particularly during invoice entry, and some experience data-entry issues. A common frustration is the lack of a dedicated fast lane for app users, with reports of long queues or not being accepted in Sydney. Overall, the app performs well for many but crashes and airport processing friction are the most-repeated downsides.
Pros
  • Very fast refunds at the airport; refunds processed quickly
  • User-friendly and easy to use
  • QR code is readily generated for TRS agents
  • Saves time and reduces airport processing duration
Cons
  • Frequent crashes and stability issues, especially during invoice/data-entry
  • No dedicated fast line for app users; you still queue and may be told to fill out manual forms
  • Occasional rejection or not being accepted in Sydney / TRS leading to extra hassle
Recent reviews
If there were any bugs in the past, they seem to have been fixed. Very easy to create a claim / get a QR code.
by Ra*****, 2026-05-03

The bad reviews are from years ago but this works great now. We were in the cue for less than 5 minutes and got our refunds very quickly
by po*****, 2025-11-08

It does not let me enter the value for the items. It keeps giving errors.
by F.*****, 2025-01-19
View all user reviews ›

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