Reviews of HPlus

By: ShenZhen Richtechie Technology Co.,Ltd

List of user reviews and ratings for HPlus

Total ratings

2.40 (Rating count: 29)

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Review summary

Users largely report persistent connectivity and syncing problems between the HPlus watch and the iOS app, with repeated failures to pair or keep data in sync. Customer service is described as unresponsive, complicating returns or troubleshooting. Key feature gaps include missing Apple HealthKit integration, lack of data export, and inconsistent sleep tracking. Some users note the app is simple and functional only when it connects, and the watch looks good and provides basic metrics. Firmware updates reportedly can brick the device, adding a serious risk. Overall, the app needs reliability improvements and feature parity with health ecosystems.

Pros

The app is simple and functional when the watch is connected.
Provides core fitness data (steps and heart rate) once synced.
Watch has a nice look and offers basic notification display.

Cons

Frequent pairing/sync/connectivity problems between the watch and the app.
Customer service is unresponsive and returns are difficult.
Missing Apple HealthKit integration and inability to export data (CSV/TXT).
Sleep tracking is inaccurate or misreported.
Firmware updates can brick the watch via the app.

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User Reviews

Recent rating average: 2.30

All time rating average: 2.40

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48% (14)

Date	Author	Comment
2023-07-29	Ro*****	The watch itself was trash and it wouldn’t pair to the app. I tried over and over again but failed. DON’T TRY IT!
The watch itself was trash and it wouldn’t pair to the app. I tried over and over again but failed. DON’T TRY IT!
2020-10-27	Ma*****	When I first purchased this product it worked fine now all of sudden won’t sync time is incorrect bad watch as no communication with customer service available I do not recommend this product! Canadian product so there must be some issue with upgrading
When I first purchased this product it worked fine now all of sudden won’t sync time is incorrect bad watch as no communication with customer service available I do not recommend this product! Canadian product so there must be some issue with upgrading
2019-12-24	po*****	Never buy this watch, it’s doesn’t worth it and you can’t even send back that product because they didn’t answer your emails.
Never buy this watch, it’s doesn’t worth it and you can’t even send back that product because they didn’t answer your emails.