Reviews of Gyu-Kaku

By: REINS INTERNATIONAL CALIFORNIA INC App

List of user reviews and ratings for Gyu-Kaku

Total ratings

4.80 (Rating count: 5,165)

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Review summary

Reviewers consistently praise Gyu-Kaku for tasty meat, good value (especially lunch all-you-can-eat), and attentive, welcoming service. Many also note outstanding staff and strong management. Common downsides include intermittent, slower service and delays, plus issues with promotions and loyalty points that can create confusion or frustration. A few visits mention occasional food quality inconsistencies (differences in taste or dry rice). Overall, guests return for the food and service when it’s running smoothly, but the experience varies with staff and how quickly items are served.

Pros

Delicious meat and high-quality food overall.
Great value, especially lunch all-you-can-eat.
Excellent, attentive service from a range of staff.
Welcoming atmosphere with strong management and hospitality.

Cons

Inconsistent/slow service with delays and long waits for servers or items.
Promotions and loyalty program issues, causing confusion or frustration (e.g., unclear drink promos, lost points).
Occasional food quality inconsistencies (differences in taste or dry rice) across visits.

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User Reviews

Recent rating average: 4.60

All time rating average: 4.80

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11% (7)

Date	Author	Comment
2026-07-04	Vo*****	Kitchen great , restaurant dirty and run-down
Kitchen great , restaurant dirty and run-down
2026-06-27	Hd*****	Had an excellent experience. Food was delicious. PHIL was great. Great service.
Had an excellent experience. Food was delicious. PHIL was great. Great service.
2026-06-22	Lo*****	George was a really great server ..def was the best so far! Will definitely be back soon !!
George was a really great server ..def was the best so far! Will definitely be back soon !!
2026-06-21	be*****	Yuna was an amazing server and a ton of fun. Food just kept coming. Yum
Yuna was an amazing server and a ton of fun. Food just kept coming. Yum
2026-06-21	Oz*****	Rich came through with the exemplary service per usual. It’s always a great time with him at the bar!!!
Rich came through with the exemplary service per usual. It’s always a great time with him at the bar!!!
2026-06-19	Tu*****	The walls at the Windward Mall restaurant have a lot of dust bunnies, but the service was great!
The walls at the Windward Mall restaurant have a lot of dust bunnies, but the service was great!
2026-06-04	Mi*****	Used to be a hit but now a miss 2x in a row. Service slow, waiter kept “ keeping it real, I wasn’t paying attn when they went over that” for everything new or a promo. Didn’t give us everything we ordered so when we requested the bill he said “so you still want the rest of the beef?” Uh duh I still have to pay right!? He also forgot to put in things.. so we just paid. And left. The experience wasn’t great at all for the amount charged. Not like the first couple years they were open. When we mentioned it the host it wasn’t even offered to have a manger check on us.
Used to be a hit but now a miss 2x in a row. Service slow, waiter kept “ keeping it real, I wasn’t paying attn when they went over that” for everything new or a promo. Didn’t give us everything we ordered so when we requested the bill he said “so you still want the rest of the beef?” Uh duh I still have to pay right!? He also forgot to put in things.. so we just paid. And left. The experience wasn’t great at all for the amount charged. Not like the first couple years they were open. When we mentioned it the host it wasn’t even offered to have a manger check on us.
2026-05-27	Je*****	Ms Juliette in Cupertino Store is so amazing! She is caring, detail oriented, sweet and super patience with our needs, especially to my kids who have lots of questions regarding the grill and equipment. She is professional and went extra miles to explain questions which she doesn’t have to. This made our experience so great and we had such a wonderful high school and middle school graduation celebration with my boys. Thank you Ms Juliette. Too bad I can’t have a daughter, or else I would definitely name the BB Juliette. Pls send our appreciation to her and hope to see her again soon in the restaurant
Ms Juliette in Cupertino Store is so amazing! She is caring, detail oriented, sweet and super patience with our needs, especially to my kids who have lots of questions regarding the grill and equipment. She is professional and went extra miles to explain questions which she doesn’t have to. This made our experience so great and we had such a wonderful high school and middle school graduation celebration with my boys. Thank you Ms Juliette. Too bad I can’t have a daughter, or else I would definitely name the BB Juliette. Pls send our appreciation to her and hope to see her again soon in the restaurant
2026-05-17	𝐒*****	Every time we come here it is a great time Rich shows us great service and makes sure it’s a great experience
Every time we come here it is a great time Rich shows us great service and makes sure it’s a great experience
2026-05-12	3�*****	We love it!
We love it!