Reviews of Zadarma

By: Zadarma Project App

List of user reviews and ratings for Zadarma

Total ratings

3.30 (Rating count: 70)

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Review summary

Users cite affordable international rates and a capable business-oriented iOS app, but recurring issues include poor call quality, lengthy verification with privacy concerns, app-versus-web feature gaps, and weak support. Some reviews also allege deceptive terms and data privacy risks, including extended waits to activate numbers. Overall, pricing is a strength, while reliability and trust are common drawbacks.

Pros

Low international calling rates / affordable prices
Robust iOS app for business use with PBX features and contact integration
Supports multiple country numbers and easy integration with the phone book
Business-oriented features like caller ID and quick call forwarding

Cons

Poor call quality and unreliable connections (audio dropouts, echoes, misrouted calls)
Lengthy KYC/ID verification; privacy concerns over data collection and required ID photos
App limitations compared with the web: missing features, SMS issues, activation delays (numbers unusable for months)
Poor customer support and slow responses
Allegations of deceptive terms / trust concerns (hidden waits for number activation)

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User Reviews

Recent rating average: 1.40

All time rating average: 3.30

Upgrade to see all 35 reviews

69% (24)

Date	Author	Comment
2026-01-07	Lo*****	This isn’t worthy the hassle and quality of calls very poor. Quality of calls terrible, when calling an international destination from the U.S., I can speak to the person on the other line for like a minute after that it replays what the other person on the line said during that minute and keeps on replaying that on repeat (as if that was recorded). Only way to get around it was to hang up and call again. Other issue also when calling sometimes it connects to wrong numbers on the other end, not the actual number I was calling. Additionally contacting customer service via chat wasn’t helpful. Took couple weeks for verification and when contacted customer service via chat, the person didn’t want to help basically kept on repeating the same sentence over and over as if it was a computer responding, and wasn’t interested in understanding the issue. Only after sending another email I was cleared/“verified” for international calls.
This isn’t worthy the hassle and quality of calls very poor. Quality of calls terrible, when calling an international destination from the U.S., I can speak to the person on the other line for like a minute after that it replays what the other person on the line said during that minute and keeps on replaying that on repeat (as if that was recorded). Only way to get around it was to hang up and call again. Other issue also when calling sometimes it connects to wrong numbers on the other end, not the actual number I was calling. Additionally contacting customer service via chat wasn’t helpful. Took couple weeks for verification and when contacted customer service via chat, the person didn’t want to help basically kept on repeating the same sentence over and over as if it was a computer responding, and wasn’t interested in understanding the issue. Only after sending another email I was cleared/“verified” for international calls.
2025-11-26	Ca*****	I had been a loyal Zadarma customer for over five years, and unfortunately, my experience took a drastic turn for the worse this past year. Without any reasonable explanation, the company disabled my ability to connect new numbers, claiming restrictions related to Russia, North Korea, and other sanctioned regions. This makes absolutely no sense, as I live in the United States and have no connection whatsoever to those territories. What makes the situation even more unacceptable is that I had already paid $500 for a yearly service plan. Despite this, Zadarma provided no practical solution, no clear justification, and no respect for long-standing customers. Their actions feel careless at best and misleading at worst. My advice is simple: be extremely cautious. Based on my experience, I strongly recommend staying far away from this company. Their policies are inconsistent, their communication is unclear, and their customer support fails to address real issues.
I had been a loyal Zadarma customer for over five years, and unfortunately, my experience took a drastic turn for the worse this past year. Without any reasonable explanation, the company disabled my ability to connect new numbers, claiming restrictions related to Russia, North Korea, and other sanctioned regions. This makes absolutely no sense, as I live in the United States and have no connection whatsoever to those territories. What makes the situation even more unacceptable is that I had already paid $500 for a yearly service plan. Despite this, Zadarma provided no practical solution, no clear justification, and no respect for long-standing customers. Their actions feel careless at best and misleading at worst. My advice is simple: be extremely cautious. Based on my experience, I strongly recommend staying far away from this company. Their policies are inconsistent, their communication is unclear, and their customer support fails to address real issues.
2025-05-21	El*****	They make you pay for the services and after make you through a hellish verification process that doesn’t work. So most likely verification takes you over a week with bureaucracy. In the remote case it works service is very faulty with connection quality bad. Money totally wasted. Check other reviews
They make you pay for the services and after make you through a hellish verification process that doesn’t work. So most likely verification takes you over a week with bureaucracy. In the remote case it works service is very faulty with connection quality bad. Money totally wasted. Check other reviews
2025-04-05	Po*****	This is a Russian owned scam fishing for US and EU passport info. Stay away
This is a Russian owned scam fishing for US and EU passport info. Stay away
2024-12-04	Al*****	Service doesn’t work instead US. You find out about it after paying 20$. Initially they claim everything works.
Service doesn’t work instead US. You find out about it after paying 20$. Initially they claim everything works.
2024-06-01	An*****	Imagine that I was told I had to purchase the phone number for 3 months to be able to receive sms. I do exactly that and then: surprise surprise, i cannot recibe or send sms. so i spent $12 in vain.
Imagine that I was told I had to purchase the phone number for 3 months to be able to receive sms. I do exactly that and then: surprise surprise, i cannot recibe or send sms. so i spent $12 in vain.
2023-12-26	li*****	Worst service ever. They ask to verify your identity and yet they don’t connect the service. Worst customer service. They wont’ even help you find a solution, they just tell you to cancel your order. Never again
Worst service ever. They ask to verify your identity and yet they don’t connect the service. Worst customer service. They wont’ even help you find a solution, they just tell you to cancel your order. Never again
2023-11-09	mi*****	Bad
Bad
2023-09-04	Je*****	Me pidieron verificación de mi identificación 5 veces luego me hacen tomar una foto en web cámara y ni aceptan mi cara!
Me pidieron verificación de mi identificación 5 veces luego me hacen tomar una foto en web cámara y ni aceptan mi cara!
2023-06-19	Ng*****	Number can’t be used to verify even WhatsApp, accounts get suspended after billing has been made and requires only passport upload for kyc verification. Support is just the worst
Number can’t be used to verify even WhatsApp, accounts get suspended after billing has been made and requires only passport upload for kyc verification. Support is just the worst