Reviews of AutoRentals.com - Car Rentals

By: AutoRentals.com App

List of user reviews and ratings for AutoRentals.com - Car Rentals

Total ratings

4.40 (Rating count: 171)

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Review summary

AutoRentals.com’s app is praised for ease of use, strong rates, broad rental options, and a clean interface. However, multiple reviews report reliability problems with bookings, inconsistent pricing and missing totals, and poor customer service when problems occur. The app excels in usability and value but struggles with stability and pricing transparency, which dampens overall trust.

Pros

Easy to use and quick to reserve
Great rates and deals
Wide selection of known rental companies with effective search and filters
Transparent pricing
Clean, intuitive design and user-friendly interface

Cons

Booking flow frequently fails or reservations don't complete
Pricing inconsistencies and totals often unclear (insurance not included, price differences between app and website)
UX glitches like the app resetting when you leave and re-enter, and time/date changes during booking
Customer service issues with slow responses and unresolved refunds

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User Reviews

Recent rating average: 2.70

All time rating average: 4.40

Upgrade to see all 41 reviews

20% (8)

Date	Author	Comment
2026-04-25	Sh*****	Checked the time and date three separate times and when making the booking it changed time!!!
Checked the time and date three separate times and when making the booking it changed time!!!
2023-12-03	Ch*****	I have reached out to your company 4 times about a reservation I did through your website and I was left stranded at the airport. I’m very upset with your company because no one has contacted me about the situation. I can’t get my money back from the insurance because you won’t confirm I was left stranded. I will take my review to other online companies to warn people not to book with you.
I have reached out to your company 4 times about a reservation I did through your website and I was left stranded at the airport. I’m very upset with your company because no one has contacted me about the situation. I can’t get my money back from the insurance because you won’t confirm I was left stranded. I will take my review to other online companies to warn people not to book with you.
2023-02-09	Di*****	I kinda liked AutoRentals web site so decided to download app. It’s at least 40% less on website than app! Deleting app now.
I kinda liked AutoRentals web site so decided to download app. It’s at least 40% less on website than app! Deleting app now.
2021-04-25	Bi*****	Works all fine and dandy till you get your confirmation page then it sticks to two days does not give you the days that you have requested defaults to May 2 through May 5
Works all fine and dandy till you get your confirmation page then it sticks to two days does not give you the days that you have requested defaults to May 2 through May 5
2021-03-19	Ra*****	Prices looked good, not great. Went through reservation process. At the very end, in a little window at the bottom there was the total price. TEICE THR NUMBERS ALL THE WSY THROUGH!!
Prices looked good, not great. Went through reservation process. At the very end, in a little window at the bottom there was the total price. TEICE THR NUMBERS ALL THE WSY THROUGH!!
2020-03-07	pu*****	Super fast and easy to use. Transparent pricing.
Super fast and easy to use. Transparent pricing.
2019-11-29	li*****	Great car
Great car
2019-10-29	sa*****	Very simple and quick to make a reservation.
Very simple and quick to make a reservation.
2019-09-24	Te*****	Doesn’t work on iOS 13.1.
Doesn’t work on iOS 13.1.
2019-04-17	ok*****	Great app
Great app