Reviews of First Nat Mobile App

By: First National Bank (VA)

List of user reviews and ratings for First Nat Mobile App

Total ratings

4.80 (Rating count: 1,256)

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Review summary

Reviews show the app is valued for its convenience and functional performance when it works, and users praise the bank's friendly support. However, repeated issues undermine reliability: frequent login problems, app crashes and bugs, Zelle-related failures, and balance/transaction display inaccuracies. These recurring problems suggest that while the app can be good when functioning, its reliability and key features like Zelle need fixes.

Pros

Convenient to use
Functional and reliable when the app is working
Friendly bank staff and good customer support
Generally positive app experience when it works

Cons

Login/access issues (frequently locked out or unable to log in)
Crashes and bugs leading to unreliable performance
Zelle integration problems
Balance/transaction display inaccuracies (pending charges, deposits not showing, balance jumps)

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User Reviews

Recent rating average: 3.10

All time rating average: 4.80

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0% (6)

Date	Author	Comment
2026-05-09	Du*****	App sucks! Most of the time it doesn’t work
App sucks! Most of the time it doesn’t work
2026-04-22	% *****	It continually gives me errors and it will not let me see my instant balance. Yes, it’s up to date. Yes, my password is entered correctly. I had to call customer service today and she told me that her app wasn’t working either.
It continually gives me errors and it will not let me see my instant balance. Yes, it’s up to date. Yes, my password is entered correctly. I had to call customer service today and she told me that her app wasn’t working either.
2026-01-24	Ed*****	This app is great, and so convenient!
This app is great, and so convenient!