DICE: Live Shows

Seat selection process is cumbersome — slow, confusing, too small to see.

We had an extra three-day pass to the Newport Jazz Festival, which advertises its waitlist on Dice. My husband offered the pass to the waitlist but days later it was still sitting there. With the event approaching, we ran an experiment. I joined the waitlist myself but have so far never been offered the chance to buy the ticket. It seems like Dice and the jazz fest are saying ticket holders can do this but not actually taking the steps to allow it to happen. He bought the extra pass on the expectation it could be legitimately offered back on the waitlist, but clearly it never was despite Dice’s promise. If we knew this at the outset, we could have found a buyer on our own but now it may be too late and we have lost the opportunity to recoup our money. I’m planning to report to the attorney generals consumer unit because it seems like a fraudulent business practice UPDATE: The developer response ignores that we were simultaneously offering and seeking a 3-day pass on different accounts. The app never gave either of us the chance to buy or sell. So it did not work as promised